At a Glance
- Tasks: Be the friendly face of the University, ensuring visitors have an amazing experience.
- Company: Join Staffordshire University and be part of a vibrant campus community.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace, welcoming applications from all backgrounds.
- Why this job: Play a key role in delivering memorable events and making a real impact.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24900 - 27644 £ per year.
Location: Stoke Campus
Salary: £24,900 to £27,644 Per Annum
Permanent Full time
Release Date: Wednesday 27 May 2026
Closing Date: Wednesday 10 June 2026
Reference: COM80-26
About The Role
We are seeking a highly professional and customer-focused individual to act as the main point of contact within the University’s flagship building. This role is pivotal in ensuring an outstanding experience for all visitors, including students, staff, alumni, and external stakeholders. You will oversee space bookings across the Stoke campus and support the delivery of a wide range of internal and external events, working closely with the University’s events and conferencing teams. This is an exciting opportunity to play a central role in the University’s events function.
Key Responsibilities
- Front-of-house leadership: Act as the central reception contact for the University’s flagship building, delivering a professional, welcoming, and high-quality customer experience at all times, including during peak periods and major events.
- Visitor and stakeholder support: Provide a responsive and efficient service to both internal and external enquiries. This includes greeting visitors, managing deliveries, issuing visitor passes, and ensuring guests are promptly connected with the appropriate colleagues.
- Event delivery support: Act as a front-of-house presence during events, supporting event set-up, ensuring spaces are presentable and well-maintained, and gathering feedback to continuously improve the experience.
- Health and safety compliance: Assist in the preparation of risk assessments and Event Management Plans, ensuring all events meet required safety and compliance standards.
- Commercial promotion of facilities: Proactively promote the University’s conferencing, events, and space hire offer to visitors and stakeholders, supporting the growth and success of the University’s commercial activities.
What We’re Looking For
- Exceptional customer service and communication skills
- A proactive, organised, and personable approach
- Experience in a front-of-house, reception, or events environment
- Ability to manage multiple priorities in a fast-paced setting
- Strong attention to detail, particularly in relation to visitor experience and safety
Why Join Us?
This is a fantastic opportunity to work at the heart of the University, contributing to a vibrant campus environment and playing a key role in delivering memorable experiences for a wide range of audiences.
Our Commitment to Inclusion
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights. We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.
How to Apply
For informal discussion, please contact Events Manager Klaudia Tomkowiak. Email: Apply online and review other vacancies at the university careers page.
COM80-26 - Catalyst and Events Ambassador employer: University of Staffordshire Business Engagement
Staffordshire University is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for those passionate about delivering outstanding customer experiences. With a commitment to employee growth and development, staff are encouraged to thrive in their roles while contributing to a dynamic campus environment. The Stoke Campus offers unique opportunities to engage with diverse audiences and play a pivotal role in the university's events function, ensuring every visitor feels welcomed and valued.
Contact Details:
University of Staffordshire Business Engagement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land COM80-26 - Catalyst and Events Ambassador
✨Tip Number 1
Network like a pro! Reach out to current employees at the university or in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the university's events and initiatives. Show us that you're genuinely interested and ready to contribute to their vibrant campus environment.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Catalyst and Events Ambassador. This will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace COM80-26 - Catalyst and Events Ambassador
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share your passion for customer service and events.
Tailor Your Application:Make sure to tailor your application to the Catalyst and Events Ambassador role. Highlight your relevant experience in front-of-house or events environments, and connect your skills to the key responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for this role. Avoid fluff and focus on your achievements!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out other exciting opportunities while you’re there!
How to prepare for a job interview at University of Staffordshire Business Engagement
✨Know Your Audience
Before the interview, take some time to research the University and its events. Understand their mission, values, and recent activities. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Catalyst and Events Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to handle the front-of-house responsibilities effectively.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple tasks in a fast-paced environment. You might want to share specific strategies you use to stay organised, especially during busy events, as this role requires juggling various priorities.
✨Emphasise Attention to Detail
In this role, attention to detail is crucial, especially regarding visitor experience and safety. Prepare to discuss how you ensure high standards in your work, perhaps by sharing a time when your attention to detail made a significant difference in an event or customer interaction.
