At a Glance
- Tasks: Support applicants through the admissions process and engage with them across various platforms.
- Company: Join Staffordshire University, a diverse and inclusive workplace.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a difference in students' lives while developing your career in a dynamic environment.
- Qualifications: A Level or equivalent, customer service experience, and knowledge of UCAS processes.
The predicted salary is between 24900 - 27644 £ per year.
We are looking to appoint detail orientated, people focussed Admissions and Applicant Engagement Advisors (3 x permanent and 1 x 12-month fixed term) to join our fast paced and dynamic Admissions and Applicant Engagement team.
Responsibilities
- Process applications across a range of programmes and all levels of study at the University.
- Develop connections with applicants to support the overarching admissions and conversion strategy.
- Correspond and assist enquirers across a variety of platforms.
Qualifications
- A Level or equivalent level 3 qualification.
- Proven track record of customer service and putting customers first.
- Experience using bespoke software systems.
- Knowledge of the level 3 qualification market across the United Kingdom and the UCAS Admissions processes.
Benefits
Generous benefits package including competitive salary, annual leave entitlement and access to a range of health and wellbeing benefits.
Immigration
This role does not meet the criteria for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK without the need for sponsorship.
Our Commitment to Inclusion
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights. We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.
Application Information
Open until filled. We reserve the right to close any vacancies when we are in receipt of sufficient applications.
Contact Details:
University of Staffordshire Business Engagement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land B2M94-26 - Admissions and Engagement Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Staffordshire Business Engagement. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Staffordshire Business Engagement before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace B2M94-26 - Admissions and Engagement Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Staffordshire Business Engagement:Your cover letter is your chance to shine! Tell us why you want to work at University of Staffordshire Business Engagement specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Staffordshire Business Engagement!
How to prepare for a job interview at University of Staffordshire Business Engagement
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
