At a Glance
- Tasks: Support Welcome Desk operations and deliver exceptional customer service to students and visitors.
- Company: Join the vibrant community at Plymouth Marjon University.
- Benefits: Competitive salary, supportive environment, and opportunities for professional development.
- Other info: Flexible shifts with potential evening and weekend work; inclusive workplace culture.
- Why this job: Be part of a dynamic team and make a real impact on campus life.
- Qualifications: Curiosity, strong communication skills, and proficiency in IT applications.
The predicted salary is between 24685 - 26093 £ per year.
1 FTE / 35 Hours per week Grade 4, £24,685 - £26,093 (Job Share will be considered at 2 x 0.5 FTE)
Who we're looking for: Someone with a curious mind who can support ongoing improvements to service and operations at the Welcome Desk. The successful candidate will enjoy working in a fast-paced environment and be committed to delivering exceptional customer service. They will uphold smart professional standards in every interaction, ensuring the Welcome Team is represented with confidence with a strong focus on service excellence.
What you'd be doing: You will oversee Welcome Desk operations such as distributing post, operating the University switchboard, and responding to a diverse range of queries (in person, over the phone and via email). You'll be responsible for daily operations, including Parking & Green Travel, vehicle hire, incoming & outgoing mail, accommodation & office keys and various administrative tasks. You will assist with the supervision of a team of student colleagues and support their professional development while they work alongside their studies.
You’ll need to enjoy:
- Working in a fast-paced environment - you'll enjoy working with a dynamic team, comprised of both staff and student colleagues.
- Working to Marjon Values - Our team are passionate about living the values of Plymouth Marjon University.
- Working in frontline customer service - You’ll build rapport with prospective and existing students as well as staff and visitors to the university.
- Setting a good example & using initiative - You’ll be enthusiastic and positive in all interactions and be able to work independently to find creative solutions.
- Use of IT applications & social media - A particular strength in Microsoft Outlook, Excel, Word, Teams & Forms.
- Promoting the work of the Welcome Desk to staff, students and the wider community.
Where you'll work: In this role, you’ll be based in the Campus & Commercial Team and will predominately work at the Welcome Desk, which is the main reception of Plymouth Marjon University. The role operates in shifts that largely sit between Monday and Friday 08:30 - 16:30 but this is subject to change and may extend to evening & weekend working on a rota basis.
Key Dates:
- Closing Date: 04 October 2026 (at 11:59pm)
- Interview Date: 15 October 2026
Supporting our people: At Marjon, we are deeply committed to supporting every member of our staff. Our values sit at the heart of everything we do, and we hope you will take pride in becoming part of our community. We offer a wide range of staff benefits, depending on eligibility, which you can explore, here. We warmly welcome applications from candidates of all backgrounds, reflecting our strong commitment to inclusion. As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role.
For an informal discussion about the role please contact Kim Collings, Campus Services & Infrastructure Coordinator on kcollings@marjon.ac.uk. We are currently unable to offer sponsorship under the Skilled Worker visa route for this position. We therefore welcome applications from candidates who already have the right to work in the UK. This includes individuals on alternative visa routes that permit employment, such as the Graduate visa.
Campus Welcome Team Assistant in Plymouth employer: University of St Mark and St John, Plymouth
At Marjon, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Cleaner within our Campus & Commercial Team, you will enjoy flexible working hours, comprehensive training, and opportunities for personal growth while contributing to a welcoming atmosphere for our university community. Our commitment to employee well-being and development, combined with our beautiful green campus in Plymouth, makes us an exceptional employer for those seeking meaningful and rewarding employment.
Contact Details:
University of St Mark and St John, Plymouth Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Campus Welcome Team Assistant in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of St Mark and St John, Plymouth. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of St Mark and St John, Plymouth before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Campus Welcome Team Assistant in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of St Mark and St John, Plymouth:Your cover letter is your chance to shine! Tell us why you want to work at University of St Mark and St John, Plymouth specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of St Mark and St John, Plymouth!
How to prepare for a job interview at University of St Mark and St John, Plymouth
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
