At a Glance
- Tasks: Lead a small team in managing keys and maintaining cleanliness standards.
- Company: Join the vibrant team at David Russell Apartments.
- Benefits: Enjoy 30 days annual leave, hybrid working, and staff discounts.
- Other info: Diversity and inclusion are at the heart of our values; everyone is welcome!
- Why this job: Make a difference in student life while developing your leadership skills.
- Qualifications: Experience is a plus, but a positive attitude and commitment to customer care are key.
The predicted salary is between 30000 - 40000 £ per year.
Residential and Business Services are looking to recruit a House Service Supervisor to join their team at David Russell Apartments. The role holder will be responsible for the allocation of keys, housekeeping duties, issuing/ordering and stock control of housekeeping materials, associated housekeeping administration tasks, and participation in planning for student arrival/departures and summer turnover. The role holder will also lead a small team, demonstrating organisational and flexible working, excellent communication skills, customer‑focused attitude and a friendly approachable disposition.
Key Responsibilities
- Allocate and manage keys for residential and business units.
- Conduct housekeeping duties and maintain cleanliness standards.
- Issue, order and control stock of housekeeping materials.
- Complete housekeeping administration tasks.
- Plan for student arrivals, departures and summer turnover.
- Lead and support staff within the small team.
Qualifications
- Experience preferred but not essential; full training will be provided.
- Demonstrates commitment to an excellent level of customer care.
- Can‑do attitude, flexible and organised.
Employment Details
- Permanent post.
- 36.25 hours per week on a 52‑week contract.
- 5 days from 7 basis.
Benefits
- Annual leave: 30 days, plus 5 public holidays pro rata.
- Financial contribution to relocation where applicable.
- Member of the S&LAS Pension Scheme with generous employer contributions.
- A hybrid working environment, including partial homeworking where appropriate and a range of family‑friendly policies.
- Staff discount scheme for local and national goods and services.
- Free staff parking, employee car‑share and cycle‑to‑work schemes, and subsidised local bus travel.
- Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities and salary‑sacrifice scheme.
Equal Employment Opportunity
Applications are particularly welcome from people from the Black, Asian, and Minority Ethnic (BAME) community, and other protected characteristics who are under‑represented in professional posts at the University. We welcome applications from people from Black, Asian, minority ethnic and minority religions backgrounds, as well as from LGBTQ+ and disabled people. At St Andrews, equality, diversity, and inclusion are central to who we are and form a core pillar of our University Strategy.
Contact & Application
For further information and informal enquiries, contact Lesley Wilson (email: , Tel: 01334 467100). This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team.
Senior House Service Supervisor employer: University of St Andrews
At St Andrews, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As a Senior House Service Supervisor at David Russell Apartments, you will benefit from generous annual leave, a hybrid working environment, and numerous professional development opportunities, all while leading a dedicated team in a vibrant university setting. Our commitment to employee well-being is reflected in our family-friendly policies and various staff benefits, making this a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior House Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at David Russell Apartments on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to housekeeping and team leadership. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your customer care skills during the interview! Share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at StudySmarter!
We think you need these skills to ace Senior House Service Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities of the House Service Supervisor role. We want to see how you can contribute to our team at David Russell Apartments!
Show Off Your Customer Care Skills:Since a customer-focused attitude is crucial for this role, don’t forget to include examples of how you've provided excellent customer service in the past. We love seeing that can-do attitude shine through!
Be Organised and Clear:When writing your application, keep it organised and clear. Use headings and bullet points where necessary to make it easy for us to read. A well-structured application shows off your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at University of St Andrews
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a House Service Supervisor. Familiarise yourself with key tasks like key allocation, housekeeping duties, and stock control. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since you'll be leading a small team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Emphasise Customer Care
This role requires a strong commitment to customer care. Be ready to share specific instances where you've gone above and beyond for customers or clients. Show how your friendly and approachable disposition can enhance the experience for students and staff alike.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
