At a Glance
- Tasks: Lead and manage the daily operations of university residences, ensuring a great living experience for students.
- Company: Join a prestigious university committed to equality, diversity, and inclusion.
- Benefits: Enjoy generous leave, hybrid working, pension contributions, and discounts on local services.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Make a real difference in student living while developing your leadership skills.
- Qualifications: Experience in facilities management or hospitality, with strong communication and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for a motivated, customer-focused and resourceful manager to lead one of the teams which manages the University’s Residences. You will take responsibility for the day-to-day operational management of 3 Residences, both during semester and vacation operations and including their financial and operational efficiency.
Responsibilities include:
- Staff management with a team of 3 Deputy Residential Services Managers
- Health and safety
- Compliance
- Property maintenance
- Developing services and customer interfaces, including working in partnership with other key services providers (Student Services, Catering Services, Estates) to deliver and develop the residential experience
Excellent customer service, organisational, planning and people management skills are essential. Demonstrable administrative experience, the ability to communicate clearly and confidently both verbally and in writing with a wide variety of stakeholders, and the ability to work cross-functionally with small and large teams are key aspects of this role.
You should preferably be qualified to HND, Degree, BIFM or equivalent and have proven experience of facilities or property management in a large-scale establishment or relevant experience within the hospitality or higher education sector.
Employees of the University have access to a wide range of staff benefits including:
- Financial contribution to relocation (subject to eligibility)
- Membership of the USS Pension Scheme with generous employer contributions
- A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies supporting work life balance
- Staff discount scheme for local and national goods and services
- Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
- Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
- 34 days annual leave plus 5 public holidays
Further information and informal enquiries may be directed to Sarah Pay at sjm17@st-andrews.ac.uk.
At St Andrews, equality, diversity, and inclusion are central to who we are and form a core pillar of our University Strategy. We are committed to creating a fair, inclusive and supportive workplace, reflected in our participation in national diversity charters and awards, including Athena Swan, Carer Positive and the Race Equality Charter. We particularly welcome applications from people from Black, Asian, minority ethnic and minority religions backgrounds and from LGBTQ+ and disabled people.
Residential Services Manager: Lead Student Living & Ops employer: University of St Andrews
At the University of St Andrews, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong commitment to diversity and a range of generous benefits, including hybrid working options, extensive annual leave, and access to training resources, we empower our staff to thrive both personally and professionally while contributing to a vibrant student living experience in one of the UK's most historic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Services Manager: Lead Student Living & Ops
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University, especially those in similar roles. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the University’s values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the culture. Tailor our answers to reflect their commitment to equality and diversity!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This will help us articulate our experience in facilities management and customer service clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Residential Services Manager: Lead Student Living & Ops
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for student living and operations shine through. We want to see how motivated you are to enhance the residential experience for students!
Tailor Your CV:Make sure your CV highlights relevant experience in facilities or property management. We’re looking for specific examples that demonstrate your organisational and people management skills, so don’t hold back!
Be Clear and Concise:In your written application, clarity is key. Use straightforward language to communicate your ideas and experiences. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University of St Andrews
✨Know Your Residences
Before the interview, take some time to research the specific residences you'll be managing. Understand their unique features, challenges, and the student demographics. This will help you demonstrate your knowledge and show that you're genuinely interested in enhancing the residential experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience with staff management, especially in a customer-focused environment. Be ready to discuss how you handle conflicts, motivate your team, and ensure compliance with health and safety regulations.
✨Communicate Clearly
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Use specific examples to illustrate your communication skills, whether it's through written reports or verbal presentations. This will show that you can effectively engage with both students and service providers.
✨Emphasise Your Customer Service Approach
Customer service is key in this role, so be prepared to discuss your philosophy on providing excellent service. Share instances where you've gone above and beyond for customers or improved service delivery. This will highlight your commitment to creating a positive living experience for students.
