At a Glance
- Tasks: Lead and manage the daily operations of three university residences.
- Company: Join the University of St Andrews, a prestigious institution committed to diversity and inclusion.
- Benefits: Enjoy 34 days annual leave, hybrid working, and various staff discounts and wellbeing initiatives.
- Other info: Applications from diverse backgrounds are encouraged; this role is not eligible for visa sponsorship.
- Why this job: Make a real impact on student life while developing your leadership and management skills.
- Qualifications: HND, MA, BIFM or equivalent with experience in facilities or property management preferred.
The predicted salary is between 38249 - 45413 £ per year.
An exciting opportunity has arisen for a motivated, customer-focused and resourceful manager to lead one of the teams which manages the University’s Residences.
You will take responsibility for the day-to-day operational management of 3 Residences, both during semester and vacation operations and including their financial and operational efficiency. Responsibilities include staff management with a team of 3 Deputy Residential Services Managers, health and safety, compliance, property maintenance. Developing services and customer interfaces, including working in partnership with other key services providers (Student Services, Catering Services, Estates) to deliver and develop the residential experience.
Excellent customer service, organisational, planning and people management skills are essential. Demonstratable administrative experience, the ability to communicate clearly and confidently both verbally and in writing with a wide variety of stakeholders, and the ability to work cross functionally with small and large teams are key aspects of this role.
You should preferably be qualified to HND, Degree, BIFM or equivalent and have proven experience of facilities or property management in a large-scale establishment or relevant experience within the hospitality or higher education sector.
Employees of the University have access to a wide range of staff benefits including:
- Financial contribution to relocation (subject to eligibility)
- Membership of the USS Pension Scheme with generous employer contributions
- A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies supporting work life balance
- Staff discount scheme for local and national goods and services
- Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
- Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
- 34 days annual leave plus 5 public holidays
Further information and informal enquiries may be directed to Sarah Pay atsjm17@st-andrews.ac.uk
At St Andrews, equality, diversity, and inclusion are central to who we are and form a core pillar of our University Strategy. We are committed to creating a fair, inclusive and supportive workplace, reflected in our participation in national diversity charters and awards, including Athena Swan, Carer Positive and the Race Equality Charter.
We particularly welcome applications from people from Black, Asian, minority ethnic and minority religions backgrounds and from LGBTQ+ and disabled people.
School/Unit: Residential and Business Services
#J-18808-LjbffrResidential Services Manager employer: University of St Andrews
The University of St Andrews is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. With generous benefits such as 34 days of annual leave, a hybrid working environment, and extensive professional development opportunities, staff are supported in both their personal and career growth. Located in a historic coastal town, employees enjoy a unique blend of academic excellence and community spirit, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Services Manager
✨Tip Number 1
Familiarise yourself with the University’s values and mission. Understanding their commitment to diversity, inclusion, and community engagement will help you align your responses during interviews and discussions, showcasing that you are a good cultural fit.
✨Tip Number 2
Network with current or former employees in similar roles. Reach out via LinkedIn or professional networks to gain insights into the day-to-day responsibilities and challenges of the Residential Services Manager position, which can help you prepare for potential interview questions.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your skills in customer service, team management, and operational efficiency. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Research the key service providers mentioned in the job description, such as Student Services and Catering Services. Understanding their roles and how they interact with residential services will allow you to discuss potential collaborations and improvements during your interview.
We think you need these skills to ace Residential Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities or property management, particularly in large-scale establishments or the hospitality industry. Emphasise your customer service skills and any leadership roles you've held.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of your organisational and people management skills.
Highlight Relevant Qualifications:Clearly state your qualifications, such as HND, MA, or BIFM, and any other relevant certifications. This will help demonstrate your suitability for the role and your commitment to professional development.
Showcase Communication Skills:In your application, provide examples of how you have effectively communicated with various stakeholders. This could include written reports, presentations, or successful collaborations with teams, which are crucial for this role.
How to prepare for a job interview at University of St Andrews
✨Showcase Your Customer Service Skills
As a Residential Services Manager, excellent customer service is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to maintain a positive experience for residents.
✨Demonstrate Leadership Experience
You'll be managing a team of Deputy RSMs, so it's important to highlight your leadership skills. Share specific instances where you've led a team, resolved conflicts, or improved team performance, showcasing your management style and effectiveness.
✨Prepare for Operational Questions
Expect questions about operational management, health and safety compliance, and property maintenance. Familiarise yourself with relevant regulations and best practices, and be ready to discuss how you would ensure efficiency in these areas.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your experience and how it relates to the responsibilities of the position. Tailor your responses to show your understanding of the university's values and commitment to diversity.
