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For Companies At a Glance
- Tasks: Support the admissions cycle by organising recruitment activities and managing student applications.
- Company: Join the University of St Andrews, a leader in education with a commitment to diversity.
- Benefits: Enjoy 30 days annual leave, hybrid working, and discounts on local services.
- Why this job: Make a difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Strong customer service and organisational skills are essential.
- Other info: Be part of a diverse team that values inclusion and professional growth.
The predicted salary is between 30000 - 48000 £ per year.
Overview
The University of St Andrews Admissions unit comprises around forty staff working in dedicated teams to provide efficient and effective marketing, recruitment and admissions services to prospective students from the United Kingdom, the European Union, and countries and territories all around the world.
Administrator post-holders are key to our service delivery in relation to the whole annual admissions cycle from organising student recruitment activities through to handling a large number of student applications. As well as detailed and accurate administration and data handling skills, you will communicate effectively in writing and orally with a wide range of customers ranging from external prospective students and applicants to internal colleagues in academic Schools and other administrative Units. A large part of this role will be front-facing, requiring good interpersonal skills and the ability to provide a warm welcome and first-class support service to a number of stakeholders.
You will need to be customer focussed and able to deal with multiple priorities and deadlines. The position is suited to someone with first class customer service and organisational skills and an ability to prioritise a range of competing demands in a creative and professional manner. You must be able to speak with others using clear and professional language whilst developing and maintaining a positive working relationship with colleagues across the university.
Benefits
- Annual leave of 30 days, plus 5 public holidays
- Financial contribution to relocation where applicable
- Membership of the S&LAS Pension Scheme with generous employer contributions
- A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies
- Staff discount scheme for local and national goods and services
- Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
- Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
This post will/may be primarily based at the Eden Campus at Guardbridge, a state-of-the-art working environment for professional services units.
How to apply and contact
Further information and informal enquiries may be directed to Elaine McGlashan, email: ejm30@st-andrews.ac.uk, Tel: 01334 462367.
Equality, diversity and inclusion
Applications are particularly welcome from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University. Equality, diversity and inclusion are at the heart of the St Andrews experience and form a central pillar of the University Strategy. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ Disabled and Neurodiverse staff and supporting networks including the Staff BAME Network; Staff with Disabilities or Neurodiversity Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/
This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on hrimmigration@st-andrews.ac.uk.
Closing Date: 10 October
Interview Date: 25 October
How to apply
We encourage applicants to apply online at www.vacancies.st-andrews.ac.uk/welcome.aspx, however if you are unable to do this, please call +44 (0)1334 461990 for an application pack.
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Administrator (Access and Widening Participation) employer: University of St Andrews
Contact Detail:
University of St Andrews Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Access and Widening Participation)
✨Tip Number 1
Get to know the University of St Andrews and its values. Research their commitment to diversity and inclusion, as well as their approach to student recruitment. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with a variety of stakeholders, it’s crucial to be clear and professional. Try role-playing common scenarios with friends or family to boost your confidence before the interview.
✨Tip Number 3
Showcase your customer service skills during the interview. Think of examples from your past experiences where you provided excellent support or resolved issues effectively. This will demonstrate your ability to handle the front-facing aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the University of St Andrews team.
We think you need these skills to ace Administrator (Access and Widening Participation)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your detailed administration and data handling skills in your application. We want to see how you can manage multiple priorities and deadlines, so give us examples of when you've done this successfully!
Be Customer-Focused: Since this role is all about providing first-class support, let us know about your customer service experience. Share stories that demonstrate your ability to communicate effectively and maintain positive relationships with a variety of stakeholders.
Keep It Professional: When writing your application, use clear and professional language. We appreciate a warm tone, but remember to keep it polished and suitable for a university setting. This will show us you can communicate well with both prospective students and colleagues.
Apply Through Our Website: We encourage you to apply online at our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super straightforward!
How to prepare for a job interview at University of St Andrews
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the admissions cycle and how it impacts student recruitment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is front-facing, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent support or resolved issues effectively. Highlighting your interpersonal skills will demonstrate that you can create a warm and welcoming environment for prospective students.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle multiple priorities and deadlines. Practice responses to situations like managing a high volume of applications or dealing with a difficult stakeholder. This will showcase your organisational skills and ability to think on your feet.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you adapt your communication style to different audiences, whether it's writing emails to applicants or collaborating with colleagues. Providing clear examples will illustrate your ability to maintain positive working relationships across the university.