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- Tasks: Deliver excellent customer service and support vibrant student events.
- Company: Join the University of Southampton Students' Union, run by students for students.
- Benefits: Enjoy discounted bus passes, a pension scheme, and free LinkedIn Learning access.
- Why this job: Be part of a dynamic team creating a welcoming environment for all.
- Qualifications: Passion for customer service; experience in hospitality is a plus but not required.
- Other info: Flexible zero-hour contract with potential for regular hours and great career development.
You’ll be key in helping us to deliver excellent customer service, support student events and contribute to creating a welcoming and vibrant environment for all students and guests. Note: This role is offered on a zero-hour contract, however, there is potential to offer regular hours Monday to Friday depending on operational needs. Current hours are likely to be 8 am – 2 pm (approximately 6 hours per day).
We are looking for enthusiastic customer-focused individuals to join our Social Enterprise Team. The ideal candidate will demonstrate a genuine passion for delivering exceptional customer service and be adaptable, dependable, and confident working in a dynamic, fast‑paced environment. They will possess excellent communication skills and a collaborative approach to teamwork, while showing versatility by working across a variety of venues and responsibilities with professionalism. Previous experience in hospitality or customer service is desirable, but not essential, as full training will be provided.
We are the University of Southampton Students\’ Union (SUSU). Independent from the University, we’re run by students, for students and our vision is that every student loves their time at Southampton.
SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.
Benefits
- Discounted bus passes (UniLink and Blue Star)
- Defined contributions pension scheme (eligibility criteria apply)
- Free access to LinkedIn Learning
- Employee Assistance Programme
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Venues Customer Service Assistant employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venues Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out SUSU's social media and website. Understanding our vibe will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a student needing help at an event. We love seeing candidates who can think on their feet and demonstrate their problem-solving skills.
✨Tip Number 3
Show off your teamwork skills! During your interview, share examples of how you've worked well with others in the past. We’re all about collaboration here at SUSU, so highlighting your ability to work in a team will definitely impress us.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows us that you’re engaged and eager to learn more about the role and our community.
We think you need these skills to ace Venues Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating a welcoming environment for students and guests.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience in hospitality or customer service, even if it's just a little!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality comes through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at University of Southampton
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Think about what makes a great experience for customers and be ready to share examples of how you've provided that in the past, even if it's from a different context.
✨Show Your Enthusiasm
This role is all about passion for helping others. Make sure to convey your excitement about the position and the opportunity to work with students. A positive attitude can really set you apart!
✨Prepare for Teamwork Questions
Since teamwork is key in this role, think of times when you've successfully collaborated with others. Be ready to discuss how you handle different personalities and contribute to a positive team environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the organisation. Ask about the types of events you'll be supporting or how the team collaborates to create a vibrant atmosphere.