At a Glance
- Tasks: Coordinate upgrades for cochlear implant patients and manage a busy caseload.
- Company: Join the University of Southampton Auditory Implant Service, making a real difference.
- Benefits: Be part of a supportive team in a meaningful healthcare role.
- Other info: We value diversity and inclusivity; join us in our mission!
- Why this job: Impact lives by ensuring patients receive the latest technology for their hearing needs.
- Qualifications: Experience in admin or customer support, strong communication, and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the University of Southampton Auditory Implant Service (USAIS) as an Upgrade Pathway Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
Responsibilities
- Manage and coordinate the purchase of newly implanted CI & BCHI patients processor technology.
- Ensure that every five years, patients progress through the upgrade pathway to replace their processor equipment with the latest technology.
- Liaise with Clinical Team Leaders to manage and prioritise a high‑volume caseload of upgrade patients, ensuring appropriate sequencing in line with clinical requirements, patient readiness, equipment availability, and service capacity.
- Ensure accurate and timely ordering of equipment through NHS Supply Chain (NHSSC), aligning with patient upgrade due dates, monitoring and tracking order status & delivery dates.
- Receive goods, unpack and prepare the processor kit and accessories for the patient appointment.
Qualifications
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including NHSSC and Patient Administration System (PAS).
- Strong communication skills with a proven ability to prioritise and manage a busy workload.
- Excellent attention to detail, record‑keeping skills and maintenance of confidentiality for all data & patient information.
- Strong teamwork skills and the ability to build positive working relationships.
- Ability to thrive and support colleagues in a busy, noisy working environment.
Special Requirements
- The maintenance of confidentiality in information and data management is mandatory, with an ability to cross-check data from multiple sources and an excellent attention to detail and accuracy.
Additional Information
- We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
- This role does not qualify for Skilled Worker Visa sponsorship.
Upgrade Pathway Coordinator in Southampton employer: University of Southampton
The University of Southampton is an outstanding employer, offering a dynamic work environment that fosters creativity and collaboration among its staff. With a strong commitment to employee development, you will have access to numerous growth opportunities and professional training, all while contributing to impactful marketing strategies that shape the future of education. Located in a vibrant city, the university promotes a healthy work-life balance and values diversity, making it an ideal place for passionate individuals looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Upgrade Pathway Coordinator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Southampton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Southampton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Upgrade Pathway Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Southampton:Your cover letter is your chance to shine! Tell us why you want to work at University of Southampton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Southampton!
How to prepare for a job interview at University of Southampton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
