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- Tasks: Support students with academic queries, fees, accommodation, and graduation.
- Company: The University of Southampton, a vibrant educational institution.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: On-site role at the Highfield Campus with a supportive team.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The University of Southampton is looking for a full-time Student Hub Advisor to provide essential support to students across various topics including academic administration, fees, accommodation, and graduation. This role requires engaging with students directly, resolving enquiries, and escalating complex cases as needed. The position is entirely on-site, primarily at the Highfield Campus.
Candidates should possess strong customer service and communication skills. Experience in a higher education environment is desirable but not essential.
Student Support Navigator in Southampton employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Navigator in Southampton
✨Tip Number 1
Get to know the University of Southampton inside out! Familiarise yourself with their services and student support systems. This way, when you chat with them, you can show off your knowledge and passion for helping students.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with students, try role-playing different scenarios with friends or family. It’ll help you feel more confident when addressing enquiries during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former Student Hub Advisors on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about joining the team at the University of Southampton. Let’s get you that job!
We think you need these skills to ace Student Support Navigator in Southampton
Some tips for your application 🫡
Show Your Passion for Student Support: When writing your application, let us see your enthusiasm for helping students. Share any relevant experiences or stories that highlight your commitment to supporting others in their academic journey.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your customer service skills and any experience you have in a higher education setting, even if it's just volunteering or part-time work.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at University of Southampton
✨Know Your Stuff
Familiarise yourself with the University of Southampton and its Student Hub. Understand the key services they offer and think about how you can contribute to supporting students effectively. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you've successfully resolved enquiries or helped others. Practise articulating these scenarios clearly and confidently.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of potential student scenarios you might encounter and how you would handle them. This will demonstrate your readiness to engage with students directly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the team. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you.