At a Glance
- Tasks: Support students in overcoming challenges and enhance their engagement and success.
- Company: Join the Student Hub at the University of Southampton, a vibrant support service.
- Benefits: Full-time role with flexible hours, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and collaboration across the university.
- Why this job: Make a real difference in students' lives while gaining valuable experience in higher education.
- Qualifications: Experience in customer support, strong communication skills, and a passion for helping others.
The predicted salary is between 40000 - 50000 £ per year.
The Student Hub is seeking two passionate and motivated Student Hub Coordinators to join the team on a full-time, permanent basis.
As a Student Hub Coordinator, you will manage a caseload of students with complex or multifaceted circumstances, providing proactive support to overcome barriers to success and enhance student engagement, progression and retention.
Acting as a key point of contact, you will deliver specialist advice and guidance across a range of areas, including fees and funding, accommodation, academic progression, wellbeing and disability support.
You will work closely with colleagues across the University to coordinate timely and effective support tailored to individual student needs.
You will use engagement data and student information to identify those at risk of disengagement, working collaboratively with specialist services to support positive outcomes.
The role also involves promoting the Student Hub through communications, events and outreach activities.
The role requires flexibility to work a rotating 7-hour shift pattern between 08:00 and 18:00 across Student Hub locations, including Winchester.
Occasional evening and weekend working will also be required.
About You
- Knowledge of higher education and the challenges affecting students from a wide range of backgrounds.
- Experience providing advice, guidance or support in a customer-focused environment.
- Strong organisational skills, with the ability to prioritise competing demands and manage a varied workload.
- Experience handling sensitive information with professionalism, discretion and resilience.
- Excellent written and verbal communication skills, with the ability to build effective relationships with colleagues and stakeholders.
- Good digital skills, including Microsoft Office, and the ability to learn new systems quickly.
- Experience using information or data to inform decisions, identify issues and improve outcomes.
About Us
The Student Hub is the University's central student support service and the first point of contact for student enquiries.
We provide advice, guidance and information across a range of areas, helping students access the support they need throughout their time at the University of Southampton.
To learn more about working in the Student Hub, visit our webpages: The Student Hub | University of Southampton
If you’d like to have an informal chat about this role or ask any questions, please contact Rachel Titheridge - studenthubmanagement@soton. ac. uk
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Student Hub Coordinator in Southampton employer: University of Southampton
The University of Southampton is an outstanding employer, offering a dynamic work environment that fosters creativity and collaboration among its staff. With a strong commitment to employee development, you will have access to numerous growth opportunities and professional training, all while contributing to impactful marketing strategies that shape the future of education. Located in a vibrant city, the university promotes a healthy work-life balance and values diversity, making it an ideal place for passionate individuals looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Student Hub Coordinator in Southampton
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We think you need these skills to ace Student Hub Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at University of Southampton, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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How to prepare for a job interview at University of Southampton
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that University of Southampton might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at University of Southampton.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
