Student Hub Advisor in Southampton

In the Student Hub, we are the first point of contact for students with queries during their time at the University of Southampton. Our role is to take ownership of enquiries, providing accurate, timely solutions and consistent advice through both in‑person and digital contact methods. By offering high‑quality support and guidance, we enable students to focus on their studies and make positive memories that will last a lifetime.

Working within a supportive and collaborative core team, you will cover a wide range of topics and develop a strong understanding of the University of Southampton and the higher education sector, while building your customer service, communication and problem‑solving skills. You will respond to enquiries face‑to‑face, via telephone and digital channels, taking responsibility for resolving issues wherever possible. This includes using sound judgement to triage enquiries and to escalate more complex or sensitive cases to specialist services, ensuring students receive clear, accurate and consistent advice.

As a Student Hub Advisor, you will support students across a broad range of topics, including academic administration, student fees and funding, accommodation, graduation and ID cards. Working as part of a knowledgeable team, you will gain exposure to a variety of services and processes, with ongoing opportunities to learn, build confidence and develop your skills, supported by experienced colleagues.

This is a full‑time, permanent position working on a shift pattern between 12.00 and 20.00, Monday to Friday. The role is primarily based at the Highfield Campus, with a requirement to work across all Student Hub locations in Southampton and at the Winchester School of Art. As a student‑facing service, the role is delivered entirely on‑site and there is no option for hybrid working or working from home.

You will enjoy working in a busy, customer‑focused environment and be committed to delivering a positive experience for students. You are a confident communicator, both written and verbal, comfortable engaging with students with a wide range of needs and experiences. You bring strong customer service skills, confidence in using multiple systems accurately and efficiently, and an aptitude for learning new systems and internal processes. Experience of working in higher education or student support services is desirable but not essential. Above all, you will be enthusiastic and keen to learn, with a collaborative approach to working within a team and a strong commitment to supporting students by providing clear, consistent information throughout every stage of their University journey.

The Student Hub is the first point of contact for students seeking support throughout their studies. Their questions matter, and we are here to provide advice, guidance and reassurance at every stage of their journey with the University of Southampton. No issue is too big and no question is too small.