We are looking for an enthusiastic and proactive Deputy Retail Manager to support the day-to-day operation of our retail outlets at the University of Southampton Students' Union (SUSU).
Working closely with the Retail Manager, you will help lead a diverse team of permanent and student staff, ensuring excellent customer service, strong commercial performance, and a welcoming environment for our students and visitors.
As a key member of the retail management team, you'll work a varied shift pattern that reflects the needs of our diverse retail operation. Shifts are typically scheduled Monday to Friday between 6:30am and 8:15pm, and weekends between 9:00am and 4:00pm, with occasional evening and event coverage during busy Students' Union activities and student-led events.
Key responsibilities include:
- Supporting the Retail Manager in leading and developing the Retail Team, ensuring excellent customer service.
- Overseeing day-to-day retail operations, including staffing, stock management, merchandising and sales performance.
- Acting as Duty Manager when required, providing operational leadership and effective decision-making.
- Driving improvements to the customer experience, team performance and commercial results.
This is an exciting opportunity for someone who enjoys working in a fast-paced retail environment and wants to make a positive impact on student life.
We are the University of Southampton Students' Union (SUSU) - independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that's buzzing with life, ideas, and opportunities - where your work directly shapes the student experience.
Salary of £28,303-£29,339 per annum
Benefits:
- Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).
- Great pension - we contribute 10% into your defined contributions pension scheme.
- Travel perks - discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.
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Deputy Retail Manager in Southampton employer: University of Southampton
The University of Southampton is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With ambitious plans for a £1bn investment in sustainable estates, employees have the opportunity to work on impactful projects within a prestigious institution that values diversity and innovation. Join a vibrant community where your contributions will shape the future of education and research.
