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- Tasks: Support student casework processes and deliver excellent service to enhance the student experience.
- Company: Join a supportive team focused on continuous improvement and innovation.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful projects.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while honing your administrative skills.
- Qualifications: Experience in admin roles and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 28000 £ per year.
Are you an organised, detail‑oriented team player who is passionate about delivering excellent service and contributing to an outstanding student experience? We are seeking a proactive and motivated Administrative Officer to join our Student Casework Team. This is an exciting opportunity to play a key role in ensuring the smooth and efficient operation of key student casework processes, including Academic Appeals, Student Complaints, Student Discipline, and Fitness to Practise.
The Role
As an Administrative Officer, you will contribute to the delivery of high‑quality administrative services across our casework functions. Working with minimal supervision, you will manage your individual workload, plan and prioritise activities and ensure that casework is progressed effectively. You will apply a strong working knowledge of relevant policies and procedures, using your judgement to resolve queries where possible and escalating issues appropriately. A typical day could include helping with enquiries from students and staff, preparing documentation for investigations, updating systems, analysing data to help underpin improvements and collaborating with colleagues across Student Administration and Academic Affairs.
Required Skills And Experience
You will bring practical experience in administrative or secretarial roles with relevant vocational training or qualifications at Level 2 or 3 of the Regulated Qualifications Framework. You’ll be confident using Microsoft Office and web‑based IT systems, with the ability to handle sensitive information confidentially and in line with policy requirements. We are looking for someone who thrives in a collaborative environment and communicates clearly and professionally with a range of stakeholders including vulnerable or challenging service users. You will be comfortable working under pressure, demonstrate patience and resilience, and have a strong commitment to accuracy, consistency, and excellent customer service. Your ability to organise your workload, adapt to changing priorities, and maintain attention to detail will be essential. You will also be flexible in managing your time, including avoiding peak leave periods for the team.
What We Offer
Joining the Student Casework Team means becoming part of a supportive, people‑centred environment that values continuous improvement and innovation. You will have opportunities to develop your knowledge of University policies and systems, contribute to cross‑functional projects, and help shape processes that directly enhance the student experience.
Administrative Officer Student Casework in Southampton employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer Student Casework in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Student Casework Team. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your experience aligns with the job description and be ready to share specific examples of your organisational skills and customer service.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any web-based systems mentioned in the job description. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Administrative Officer Student Casework in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. Use keywords from the job description to show us you understand what we're looking for!
Showcase Your Organisational Skills: Since this role is all about managing workloads and prioritising tasks, give us examples of how you've successfully organised your time in previous roles. We want to see your ability to juggle multiple responsibilities!
Demonstrate Your Customer Service Skills: We’re keen on candidates who can communicate clearly and professionally. Share specific instances where you've provided excellent service, especially in challenging situations. This will help us see your commitment to enhancing the student experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re proactive and engaged!
How to prepare for a job interview at University of Southampton
✨Know Your Stuff
Make sure you’re familiar with the key processes mentioned in the job description, like Academic Appeals and Student Complaints. Brush up on relevant policies and procedures so you can confidently discuss how you would handle various scenarios during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage workloads and prioritise tasks effectively. Think of times when you’ve successfully juggled multiple responsibilities or adapted to changing priorities, as this will demonstrate your fit for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves interacting with a range of stakeholders, being able to convey information succinctly and empathetically is crucial. Consider doing mock interviews with friends to refine your communication style.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss your approach to providing excellent service, especially when dealing with challenging situations. Share specific examples where you’ve gone above and beyond to support others, as this will resonate well with the team’s focus on enhancing the student experience.