At a Glance
- Tasks: Be the friendly face of the university, providing top-notch support to students and visitors.
- Company: Join a vibrant university team dedicated to enhancing student experiences.
- Benefits: Enjoy generous leave, flexible working, and discounts at local amenities.
- Other info: Great opportunities for personal and professional growth in a supportive environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 28778 - 32080 £ per year.
The Student Life Advisers are the dynamic and welcoming first point of contact and public face of the University, providing excellent frontline customer service to all visitors, prospective and current students, and staff. Through in-person and digital communications, the team provides a wide range of information and guidance. Student Life Advisers will have excellent communication and interpersonal skills. They will deliver accurate, inclusive and timely information, advice, and guidance (IAG) on a wide range of topics in a way that reflects and respects the diverse needs of our student body and the wide range of visitors to the university.
The Directorate of Education and Student Experience enhances the student experience of all learners by providing support, resources and opportunities for personal and academic growth. Student Services provide frameworks for students to engage with their studies, while welfare-focused services underpin a supportive, safe and enriching environment which meets the expectations of stakeholders. The Student Centre and Reception is the first point of contact for prospective students, current students, internal stakeholders, and the general public to receive advice, assistance and support.
You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and provide excellent customer service. If you feel that you could make a positive contribution within this new opportunity, then we would love to hear from you!
Benefits:
- Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
- Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
- Flexible working, including family-friendly policies.
- Competitive workplace pension scheme (USS) – with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
- Staff discounts at a number of local amenities in Ipswich.
- Discounted membership at Adastral Park Leisure and Sports.
- Access to a range of high-quality learning and development opportunities.
- Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice.
- Employee Assistance Programme (EAP).
- Staff recognition annual awards.
Closing Date: Wednesday 14th October 2026
Interview Date: Wednesday 28th October 2026
For an informal discussion about the role, please contact: Charli Ritecz, Student Services Manager at c.ritecz2@uos.ac.uk
We are a values-driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.
Student Life Adviser in Ipswich employer: University of Southampton
The University of Southampton is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With ambitious plans for a £1bn investment in sustainable estates, employees have the opportunity to work on impactful projects within a prestigious institution that values diversity and innovation. Join a vibrant community where your contributions will shape the future of education and research.
StudySmarter Expert Advice🤫
We think this is how you could land Student Life Adviser in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Southampton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Southampton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Life Adviser in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Southampton:Your cover letter is your chance to shine! Tell us why you want to work at University of Southampton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Southampton!
How to prepare for a job interview at University of Southampton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
