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- Tasks: Support students by managing casework processes and resolving queries effectively.
- Company: Join a supportive university team focused on enhancing student experiences.
- Benefits: Gain valuable experience, develop skills, and work in a collaborative environment.
- Other info: Flexible working hours with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while honing your administrative skills.
- Qualifications: Experience in admin roles and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 28000 £ per year.
Are you an organised, detail‑oriented team player who is passionate about delivering excellent service and contributing to an outstanding student experience? We are seeking a proactive and motivated Administrative Officer to join our Student Casework Team. This is an exciting opportunity to play a key role in ensuring the smooth and efficient operation of key student casework processes, including Academic Appeals, Student Complaints, Student Discipline, and Fitness to Practise.
The role: As an Administrative Officer, you will contribute to the delivery of high‑quality administrative services across our casework functions. Working with minimal supervision, you will manage your individual workload, plan and prioritise activities and ensure that casework is progressed effectively. You will apply a strong working knowledge of relevant policies and procedures, using your judgement to resolve queries where possible and escalating issues appropriately. A typical day could include helping with enquiries from students and staff, preparing documentation for investigations, updating systems, analysing data to help underpin improvements and collaborating with colleagues across Student Administration and Academic Affairs.
Required skills and experience: You will bring practical experience in administrative or secretarial roles with relevant vocational training or qualifications at Level 2 or 3 of the Regulated Qualifications Framework. You’ll be confident using Microsoft Office and web‑based IT systems, with the ability to handle sensitive information confidentially and in line with policy requirements. We are looking for someone who thrives in a collaborative environment and communicates clearly and professionally with a range of stakeholders including vulnerable or challenging service users. You will be comfortable working under pressure, demonstrate patience and resilience, and have a strong commitment to accuracy, consistency, and excellent customer service. Your ability to organise your workload, adapt to changing priorities, and maintain attention to detail will be essential. You will also be flexible in managing your time, including avoiding peak leave periods for the team.
What we offer: Joining the Student Casework Team means becoming part of a supportive, people‑centred environment that values continuous improvement and innovation. You will have opportunities to develop your knowledge of University policies and systems, contribute to cross‑functional projects, and help shape processes that directly enhance the student experience.
Administrative Officer Student Casework in Hampshire employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer Student Casework in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Student Casework Team on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your experience aligns with the responsibilities mentioned in the job description, especially around managing workloads and handling sensitive information.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to thrive under pressure, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Administrative Officer Student Casework in Hampshire
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you manage your workload and prioritise tasks, especially in a busy environment like ours.
Be Detail-Oriented: Pay attention to the details in your written application. This role requires accuracy and consistency, so make sure your application is free from typos and clearly structured.
Demonstrate Your Customer Service Skills: We’re all about delivering excellent service, so share examples of how you've provided great support to students or clients in the past. This will show us you're a good fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University of Southampton
✨Know Your Stuff
Make sure you’re familiar with the key processes mentioned in the job description, like Academic Appeals and Student Complaints. Brush up on relevant policies and procedures so you can confidently discuss how you would handle various scenarios during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage workloads and prioritise tasks effectively. Think of times when you’ve successfully juggled multiple responsibilities or adapted to changing priorities, as this will demonstrate your fit for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves interacting with a range of stakeholders, being able to convey information succinctly and empathetically is crucial. Consider doing mock interviews with friends to refine your communication style.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss your approach to providing excellent service, especially when dealing with challenging situations. Share specific examples where you’ve gone above and beyond to support others, as this will resonate well with the team’s focus on enhancing the student experience.