Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students with queries and provide timely solutions in a busy environment.
- Company: Join the Student Hub at the University of Southampton, a supportive team dedicated to student success.
- Benefits: Generous holiday allowance, flexible working approach, and opportunities for skill development.
- Other info: Full-time role with no hybrid working; gain valuable experience in a dynamic university setting.
- Why this job: Make a real difference in students' lives while building your customer service and communication skills.
- Qualifications: Strong communication skills and a passion for helping others; experience in higher education is a plus.
The predicted salary is between 30000 - 35000 £ per year.
In the Student Hub, we are the first point of contact for students with queries during their time at the University of Southampton. Our role is to take ownership of enquiries, providing accurate, timely solutions and consistent advice through both in‑person and digital contact methods. By offering high‑quality support and guidance, we enable students to focus on their studies and make positive memories that will last a lifetime.
Working within a supportive and collaborative core team, you will cover a wide range of topics and develop a strong understanding of the University of Southampton and the wider higher education sector, while building your customer service, communication and problem‑solving skills. You will respond to enquiries through face‑to‑face interactions, telephone calls and digital channels, taking responsibility for resolving issues wherever possible. This includes using sound judgement to triage enquiries and escalating more complex or sensitive cases to specialist services, ensuring students receive clear, accurate and consistent advice.
As a Student Hub Advisor, you will support students across a broad range of topics, including academic administration, student fees and funding, accommodation, graduation and ID cards. Working as part of a knowledgeable team, you will gain exposure to a variety of services and processes, with ongoing opportunities to learn, build confidence and develop your skills, supported by experienced colleagues.
This is a full‑time, permanent position working on a shift pattern between 12.00 and 20.00, Monday to Friday. The role is primarily based at the Highfield Campus, with a requirement to work across all Student Hub locations in Southampton and at Winchester School of Art. As a student‑facing service, the role is delivered entirely on site and there is no option for hybrid working or working from home.
You will enjoy working in a busy, customer‑focused environment and be committed to delivering a positive experience for students. You will be a confident communicator, both written and verbal, comfortable engaging with students with a wide range of needs and experiences. You will bring strong customer service skills, confidence in using multiple systems accurately and efficiently, and an aptitude for learning new systems and internal processes. Experience of working in higher education or student support services is desirable but not essential. Above all, you will be enthusiastic and keen to learn, with a collaborative approach to working within a team and a strong commitment to supporting students by providing clear, consistent information throughout every stage of their University journey.
The Student Hub is the first point of contact for students seeking support throughout their studies. Their questions matter, and we are here to provide advice, guidance and reassurance at every stage of their journey with the University of Southampton. No issue is too big and no question is too small. We are committed to a flexible working approach, offering a generous holiday allowance and additional university closure days.
Student Hub Advisor in Eastleigh employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor in Eastleigh
✨Tip Number 1
Get to know the University of Southampton inside out! Familiarise yourself with the services and support available to students. This will not only help you answer queries confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to convey information clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle enquiries effectively and reassure students that they’re in good hands.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our awesome team at the Student Hub.
We think you need these skills to ace Student Hub Advisor in Eastleigh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for supporting students shine through. We want to see that you're excited about the role and ready to make a positive impact on their university experience.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use examples that demonstrate your customer service abilities and problem-solving skills, as these are key for us in the Student Hub.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively, just like you would when advising students.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at University of Southampton
✨Know Your Stuff
Familiarise yourself with the University of Southampton and the services offered by the Student Hub. Understand the common queries students might have, like academic administration or accommodation issues. This knowledge will help you provide accurate and timely solutions during the interview.
✨Show Off Your Communication Skills
As a Student Hub Advisor, you'll need to communicate effectively with students from diverse backgrounds. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios with a friend to enhance your verbal communication skills.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or helped someone in need. Be ready to discuss these situations in the interview, showcasing your ability to triage enquiries and escalate when necessary.
✨Emphasise Teamwork and Enthusiasm
The role requires a collaborative approach, so be prepared to talk about your experiences working in teams. Highlight your enthusiasm for supporting students and your eagerness to learn new systems and processes, as this will resonate well with the interviewers.