At a Glance
- Tasks: Provide top-notch customer service and assist with ticket sales at a vibrant music venue.
- Company: Join the University of Southampton's Turner Sims, a hub for live music and creativity.
- Benefits: Flexible part-time hours, inclusive culture, and the chance to work in a dynamic environment.
- Other info: Opportunity for personal growth in a supportive and inclusive workplace.
- Why this job: Be part of an exciting transformation in the arts and connect communities through music.
- Qualifications: Experience in customer service and a passion for arts and culture are a plus.
Do you have a passion for music and live performance? Do you like working in a customer‑focused role? We have an exciting opportunity to join our box office team as a customer service assistant, providing high quality, professional customer service to everyone who interacts with Turner Sims. Turner Sims is the University of Southampton’s music venue, with big ambitions to build an inclusive world through the joy of live music. We are transforming from a respected concert hall to a dynamic creative hub that connects communities locally and globally, sharing music that moves and inspires people through extraordinary experiences at our venue and beyond.
Responsibilities
- Deliver accurate, efficient and inclusive ticketing and information service using our CRM (Spektrix) to sell and promote tickets, products and services, maximizing sales and audience attendance.
- Provide exceptional standards of customer care in a public‑facing role.
- Collaboratively support the Turner Sims team to ensure the successful delivery of all promoted events, engagement activities and hires.
- Use standard computer systems including TEAMS, Outlook and word‑processing, confidently manage and prioritise workload.
- Show knowledge and awareness of diversity, equality, inclusion and making arts and culture accessible to all.
Qualifications & Experience
- Desirable experience of working with the public within an arts organisation.
- Experience handling a diverse range of situations in a customer‑focused environment.
- Enthusiasm for providing exceptional standards of customer care.
Working Hours
This is a permanent part‑time position, averaging 14 hours per week. Hours will be annualised and include regular daytime shifts, flexible evening and weekend shifts, and occasional sickness and annual leave cover for other box office colleagues.
Interview Process
Candidates invited to interview will be asked to undertake a short comprehension task as part of the interview process.
Culture & Values
At the University of Southampton at Turner Sims we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.
Contact & Interview Dates
For an informal discussion please email Jilly Evans, Box Office Manager, at jilly.evans@soton.ac.uk to arrange a call. Interviews to be held week commencing 26th January 2026.
Customer Services Assistant in Eastleigh employer: University of Southampton
Turner Sims, the University of Southampton's vibrant music venue, is an exceptional employer that champions a culture of inclusion and respect. With a commitment to professional development and a passion for live music, employees enjoy flexible working hours and the opportunity to engage with diverse communities through extraordinary events. Join us in creating memorable experiences while being part of a supportive team that values your individuality and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Eastleigh
✨Tip Number 1
Get to know the venue! Familiarise yourself with Turner Sims and its events. This way, when you chat with the team or during interviews, you can show your genuine passion for music and live performance, which is key for a customer service assistant role.
✨Tip Number 2
Practice your people skills! Since this role is all about providing exceptional customer care, think of examples from your past experiences where you've handled diverse situations. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Brush up on using CRM systems like Spektrix and standard computer tools like TEAMS and Outlook. Being confident in these areas will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team at Turner Sims and helps us keep track of all applicants efficiently.
We think you need these skills to ace Customer Services Assistant in Eastleigh
Some tips for your application 🫡
Show Your Passion for Music:When you're writing your application, let your love for music and live performance shine through. We want to see how your enthusiasm aligns with our mission at Turner Sims, so don’t hold back!
Highlight Customer Service Experience:Make sure to showcase any previous experience you have in customer service roles, especially in arts organisations. We’re all about providing exceptional care, so share examples of how you've gone above and beyond for customers.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Show us who you are and how you can contribute to our inclusive culture at Turner Sims.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at University of Southampton
✨Know Your Venue
Before the interview, make sure you research Turner Sims and its mission. Understand their role in the community and how they aim to promote inclusivity through music. This will show your passion for the venue and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you handled diverse customer needs or resolved conflicts effectively. This will demonstrate your ability to thrive in a public-facing role.
✨Familiarise Yourself with CRM Systems
Since the role involves using Spektrix for ticketing, it’s beneficial to familiarise yourself with CRM systems. If you have experience with similar software, be ready to discuss it. If not, consider doing a bit of research on how these systems work.
✨Embrace Diversity and Inclusion
Turner Sims values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share your thoughts on making arts and culture accessible to all, and any relevant experiences that highlight your commitment to these values.
