This interim post sits in the Domestic Services team within the University of Southampton's Community & Operational department, for a fixed term of nine months. The post holder provides operational leadership of cleaning across five geographically separate campuses, overseeing around 150 staff who work four shift patterns. Its focus is day-to-day service control, which frees the Domestic Services Manager to pursue development work. Strong people leadership and sound operational judgement are central to fit.
What the job involves
- Provide operational leadership of cleaning services across five geographically distinct campuses
- Oversee around 150 colleagues working four shift patterns across the day
- Support colleagues and supervisors across the service
- Monitor standards and performance
- Respond to operational issues as they arise
- Coordinate resources to deliver the service
- Ensure agreed service levels are consistently maintained
- Keep cleaning services safe, efficient, consistent and responsive to the University community
- Provide visible management and operational oversight on a business-as-usual basis
- Provide management capacity so the Domestic Services Manager can focus on strategic, transformational and service-development work
What’s required
Experience
- Experience as an operational manager
- Experience of thriving in a fast-paced environment
Skills & knowledge
- Strong people leadership
- Sound operational judgement
- Comfortable managing a complex and geographically dispersed service
- Ability to build constructive relationships with colleagues and stakeholders at all levels
- Organised and proactive approach
- Drive to improve services while maintaining high standards
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Domestic Services Support Manager - Interim employer: University of Southampton
The University of Southampton is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With ambitious plans for a £1bn investment in sustainable estates, employees have the opportunity to work on impactful projects within a prestigious institution that values diversity and innovation. Join a vibrant community where your contributions will shape the future of education and research.
