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- Tasks: Deliver print and signage products while providing exceptional customer service.
- Company: Join the University of Southampton's Valley Graphics team, supporting diverse activities.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and a supportive work-life balance.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities to connect with others.
- Qualifications: Must have a full clean UK driving licence and previous delivery experience.
- Other info: Contribute to continuous improvement in delivery services while engaging with the university community.
The predicted salary is between 19800 - 26700 £ per year.
Delivery Driver
Salary: £23,881 per annum
Are you organised, proactive and enthusiastic about providing exceptional customer experiences? Are you looking for a varied role where no two days are the same, and your work helps to support a diverse range of activities? If these qualities describe you then you might be who were looking for to join us in the Valley Graphics team at the University of Southampton.
About the Role
The Delivery Driver is an important role in Valley Graphics team. Valley Graphics is an internal, multi-function service offering design, print and signage to meet the needs of the University of Southampton community. With customers from both staff and students at the University and from external organisations, the Valley Graphics teams extensive experience and knowledge of design services and print and signage products aims to add value in delivering an excellent customer experience.
Youll work collaboratively with your colleagues across the Valley Graphics team to complete the crucial, final stage of the customer journey the delivery of a wide range of print and signage products.
This often involves face-to-face interaction with our customers, so you will need to be polite, friendly and a confident ambassador for Valley Graphics. Organisation and efficiency will be key skills to bring to the role, allowing you to safely deliver goods and parcels (both large and small) to designated addresses within specified timeframes and with proof of delivery recorded.
What youll do
– Provide professional, effective, timely and customer-focused delivery services to the University community, delivering between various sites and external partners (typically within a 50-mile radius but occasionally beyond).
– Plan your own daily delivery schedules and determine appropriate delivery routes based on customer requirements, business priorities and timeliness. Plan for deliveries outside of normal mileages, arranging permits etc. if required.
– Deal with face-to-face customer queries at the point of delivery or escalate appropriately to other colleagues in the team to ensure smooth completion of the customer journey and give an exceptional customer experience.
– Contribute to the ongoing development of delivery services and processes through collaborative continuous improvement activity within the team.
What youll bring
– A full clean UK driving licence.
– Previous work experience within a delivery driver role.
– Great communication skills, with the ability to seek information and clarify detail if required.
– Experience in a customer facing role with an awareness of how to meet customer needs.
– The ability to prioritise and manage your allocated workload, demonstrating flexibility to meet changing or conflicting customer needs.
The University of Southampton is a research-driven institution, home to some of the worlds leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the Universitys IT support service whose 230+ staff support the delivery of the Universitys research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.
The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our Benefits Page.
Delivery Driver in Southampton employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Driver in Southampton
✨Tip Number 1
Familiarize yourself with the University of Southampton and its community. Understanding their values and services will help you connect better with customers during deliveries and show that you are genuinely interested in contributing to their experience.
✨Tip Number 2
Practice your route planning skills! Being able to efficiently plan your delivery routes will not only save time but also demonstrate your organizational skills, which are crucial for this role.
✨Tip Number 3
Brush up on your customer service skills. Since you'll be interacting face-to-face with customers, being polite, friendly, and confident will make a significant difference in how they perceive the service you provide.
✨Tip Number 4
Be prepared to discuss your previous delivery experience in detail. Highlight specific situations where you successfully managed customer needs or resolved issues, as this will showcase your ability to handle the responsibilities of the role.
We think you need these skills to ace Delivery Driver in Southampton
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Delivery Driver position. Highlight your relevant experience in your application, especially any previous delivery roles or customer service experience.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, ability to manage workloads, and any experience with planning delivery routes.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the University of Southampton. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the Valley Graphics team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at University of Southampton
✨Show Your Customer Service Skills
Since the role involves face-to-face interaction with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Organisational Skills
The job requires planning daily delivery schedules and managing routes efficiently. Be ready to explain how you prioritize tasks and manage your time effectively, perhaps by sharing a past experience where you successfully handled multiple deliveries.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in customer-facing situations. Think of scenarios where you had to deal with difficult customers or unexpected challenges during deliveries, and how you resolved them.
✨Know the Company and Its Values
Research Valley Graphics and the University of Southampton to understand their mission and values. Being able to articulate why you want to work there and how you align with their goals will show your enthusiasm for the role.
