Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise customer service in halls, manage reception teams, and support student wellbeing.
- Company: Join the University of Southampton's Residential Services, enhancing student accommodation experiences.
- Benefits: Enjoy a 36-hour work week, flexible shifts, and a range of employment perks.
- Why this job: Be part of a dynamic team improving student life while developing your leadership skills.
- Qualifications: Strong communication skills and ability to manage small teams; tech-savvy with software.
- Other info: Exciting opportunity to grow within a supportive university environment.
The predicted salary is between 22600 - 26300 £ per year.
We are recruiting for a full-time permanent Customer Services Supervisor, within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane.
Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, post graduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.
You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence. The main responsibilities of the Facilities Management team include:
- Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of ahall complex and/or a functional work stream such as customer service provision
- Providing administrative support for routine tasks such as Health and Safety checks.
- Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions of an evening.
- Project work as delegated by the Residential Service Supervisor/Residential Services Management team
The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner.
Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.
The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9 am to 5pm, 10am to 6pm or if the need arises 12pm-8pm.
£26,942 to £29,959 per annum
#J-18808-Ljbffr
Customer Service Supervisor employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the University of Southampton's Residential Services and their approach to customer service. Understanding their values and how they enhance student experience will help you align your responses during any interviews.
✨Tip Number 2
Highlight your experience in managing teams or projects, especially in a customer service environment. Be ready to share specific examples of how you've successfully led a team or improved service delivery in previous roles.
✨Tip Number 3
Prepare to discuss your proficiency with software and systems relevant to customer service management. Being able to demonstrate your technical skills will show that you're ready to handle the administrative aspects of the role effectively.
✨Tip Number 4
Network with current or former employees of the Residential Services department if possible. They can provide insights into the team dynamics and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Supervisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or supervisory roles. Provide specific examples of how you've managed teams or improved customer satisfaction in past positions.
Showcase Communication Skills: Since excellent communication is essential for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of successful interactions with diverse teams or customers.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at University of Southampton
✨Showcase Your Customer Service Skills
As a Customer Service Supervisor, your ability to provide excellent service is crucial. Prepare examples of how you've handled difficult situations or improved customer satisfaction in previous roles.
✨Demonstrate Leadership Experience
Highlight any experience you have in managing teams or projects. Discuss how you motivate others and ensure smooth operations, as this role involves overseeing Reception Assistant teams.
✨Familiarise Yourself with Relevant Software
Since the role requires quick adaptation to new software, brush up on common systems used in customer service and facilities management. Mention any specific software you’ve used in the past during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think about how you would manage health and safety checks or resolve conflicts among residents.
