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- Tasks: Supervise customer service teams and ensure smooth operations in halls of residence.
- Company: Join the University of Southampton's dynamic Residential Services team.
- Benefits: Enjoy a 36-hour work week with various employment perks.
- Why this job: Make a positive impact on student experiences while developing your leadership skills.
- Qualifications: Strong communication skills and ability to manage small teams are essential.
- Other info: Flexible shift patterns and opportunities for personal growth await you.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are recruiting for a full-time permanent Customer Services Supervisor, within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane.
Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, post graduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.
You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence.
Responsibilities
- Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision
- Providing administrative support for routine tasks such as Health and Safety checks.
- Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions of an evening.
- Project work as delegated by the Residential Service Supervisor/Residential Services Management team
Qualifications and Skills
- The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner.
- Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.
Additional Information
The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9 am to 5pm, 10am to 6pm or if the need arises 12pm-8pm.
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Customer Service Supervisor employer: University of Southampton
Contact Detail:
University of Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Southampton or in similar roles. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We want to show off our skills and experience, so let’s make sure we’re ready to shine!
✨Tip Number 3
Dress the part! First impressions matter, so let’s choose an outfit that reflects professionalism while still being comfortable. We want to feel confident when we walk into that interview room.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Let’s remind them why we’re the perfect fit for the Customer Service Supervisor position!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Supervisor role. Highlight your experience in managing teams and providing excellent customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've supported teams and improved customer experiences in previous positions.
Show Off Your Communication Skills: Since excellent communication is essential, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at University of Southampton
✨Know Your Customer Service Inside Out
Make sure you brush up on customer service principles and practices. Be ready to discuss how you would handle various scenarios, especially in a university setting. Think about examples from your past experiences that showcase your ability to manage teams and provide excellent service.
✨Familiarise Yourself with the University
Do some research on the University of Southampton and its Residential Services. Understanding their values and the student experience they aim to provide will help you align your answers with what they’re looking for. Mention specific initiatives or projects that resonate with you during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer service scenarios with a friend to get comfortable with your responses.
✨Be Ready for Team Management Questions
As a Customer Service Supervisor, you'll need to manage a team. Prepare for questions about your leadership style and how you motivate others. Think of examples where you've successfully led a team or resolved conflicts, and be ready to share those stories.
