At a Glance
- Tasks: Welcome patients, manage records, and support clinical staff in a busy environment.
- Company: Join a nationally recognised centre of excellence in auditory care.
- Benefits: Generous holiday allowance, flexible working, and a supportive team culture.
- Other info: Embrace diversity and inclusion in a dynamic workplace.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: Strong communication, attention to detail, and teamwork skills required.
The predicted salary is between 30000 - 42000 £ per year.
Job Purpose
To provide comprehensive, effective and efficient reception, administrative and customer service support to the Auditory Implant Service (USAIS) patients, colleagues, partners and visitors.
What you will do
- Welcome patients and visitors to the service in a friendly and professional manner, communicating sensitively with patients who have severe and profound hearing loss.
- Follow correct procedures and apply a good working knowledge of complex administrative systems.
- Maintain accurate and timely records, paying excellent attention to detail to ensure sensitive patient data is managed appropriately.
- Act as gatekeeper for internal and external queries, resolving problems when required or forwarding appropriately to the relevant staff group.
- Support with the administration of multiple patient clinics each day, checking patients into their appointments and supporting clinical staff with a variety of administrative tasks.
Qualifications
- Excellent communication skills, with a proven ability to prioritise and manage a busy workload.
- Proven ability to maintain accurate records with impeccable attention to detail, and an awareness of the importance of confidentiality in managing sensitive information.
- Strong teamwork skills and the ability to build positive working relationships.
- Ability to thrive and support colleagues in a noisy working environment.
- Understanding of the need for Data Protection and Information Governance Policies and Procedures.
- Standard Disclosure and Barring Service (DBS) clearance will be required.
Working at UoS
We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment. Enjoy a generous holiday allowance and additional university closure days. We support flexible working arrangements.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants.
Clinic Reception Administrator in Southampton employer: University of Southampton
At the University of Southampton, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment that values equality and diversity. As a Clinic Reception Administrator within the Auditory Implant Service, you will enjoy generous holiday allowances, flexible working arrangements, and opportunities for professional growth while making a meaningful impact on the lives of patients with hearing loss. Join us in a role where your attention to detail and strong communication skills will be valued in a dynamic and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Reception Administrator in Southampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like University of Southampton.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at University of Southampton.
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We think you need these skills to ace Clinic Reception Administrator in Southampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at University of Southampton.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at University of Southampton.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to University of Southampton. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at University of Southampton. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at University of Southampton
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research University of Southampton’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
