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- Tasks: Provide top-notch customer service and manage enquiries for students.
- Company: Student-focused organisation in vibrant Southampton.
- Benefits: Competitive salary, flexible hours, and great perks.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Part-time role with 27.5 hours per week and supportive team environment.
The predicted salary is between 10 - 13 £ per hour.
A student-focused organization in Southampton is seeking a Membership Assistant (Advice) to provide excellent customer service and manage enquiries. The successful candidate will work part time, 27.5 hours per week, and should have experience in customer service, strong communication skills, and an understanding of confidentiality.
Responsibilities include:
- Managing the reception
- Recording information on Advice Pro
- Supporting outreach efforts
This position offers a competitive salary and great benefits.
Part-Time Membership & Advice Assistant (Student Support) in Southampton employer: University of Southampton Students' Union
Contact Detail:
University of Southampton Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Membership & Advice Assistant (Student Support) in Southampton
✨Tip Number 1
Make sure to research the organisation before your interview. Knowing their values and mission will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different enquiries or complaints, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and keen to learn more about the role and the team you'll be working with.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Part-Time Membership & Advice Assistant (Student Support) in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided support in the past, so share specific examples that showcase your skills!
Communicate Clearly: Strong communication is key for this role. When writing your application, keep it clear and concise. Use straightforward language and make sure your enthusiasm for helping students shines through!
Understand Confidentiality: Since you'll be dealing with sensitive information, it's important to demonstrate your understanding of confidentiality. Mention any relevant experience or training you have in this area to show us you're the right fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at University of Southampton Students' Union
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of specific examples where you've provided excellent service or resolved a difficult situation. This will show that you understand the importance of customer satisfaction in the role.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to the job.
✨Understand Confidentiality
Since the role involves handling sensitive information, be prepared to discuss your understanding of confidentiality. Think of scenarios where you've had to maintain privacy and how you would handle confidential information in this role.
✨Show Enthusiasm for Student Support
Demonstrate your passion for supporting students during the interview. Research the organisation's values and think about how you can contribute to their mission. Showing genuine interest can set you apart from other candidates.