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- Tasks: Lead operations for vibrant student spaces and ensure excellent service delivery.
- Company: Join SUSU, a dynamic student-led organisation enriching student life.
- Benefits: Competitive salary, generous holiday, great pension, and travel perks.
- Why this job: Shape the student experience and drive continuous improvement in a lively environment.
- Qualifications: Experience in operational management and a recognised Health & Safety qualification.
- Other info: Buzzing workplace with opportunities to make a real impact.
The predicted salary is between 43337 - 47325 £ per year.
This is a pivotal new role at SUSU, leading the operational delivery of our vibrant student spaces across our three buildings on Highfield Campus. As Head of Operations, you’ll ensure our facilities are safe, compliant, well-maintained, and consistently deliver excellent service. You’ll oversee room bookings and reception, technical event support, transport operations, and sustainability initiatives, keeping services running smoothly across a busy and diverse programme of over 1,500 bookings each year.
As SUSU’s lead competent person for Health & Safety, you’ll champion a strong safety culture and ensure compliance across all activities, working closely with University stakeholders, contractors, and internal teams to drive continuous improvement. No two days are the same — this is a fantastic opportunity to shape and enhance the student experience at scale.
About You
- Significant experience in soft facilities or operational management, including contracts and service delivery
- A recognised Health & Safety qualification, with strong experience in compliance and risk management
- Proven track record of leading teams in fast-paced, complex environments
- A confident communicator and problem-solver, able to build strong stakeholder relationships
- Highly organised and analytical, with the ability to balance strategic planning and hands-on delivery
About Us
We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience.
As part of our team, you’ll enjoy:
- Salary of £43,337 to £47,325
- Generous paid holiday - 30 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).
- Great pension – we contribute 10% into your defined contributions pension scheme.
- Travel perks – discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.
You can easily apply using your CV and covering letter by clicking on Apply Now. For further information prior to submitting your application, please find the relevant contact details within the advert posted on our website.
Closing Date: 19 April 2026
Interview Date: 5 May 2026
Please note feedback will not be provided if you are not shortlisted for interview. SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.
Head of Operations in Southampton employer: University of Southampton Students' Union
Contact Detail:
University of Southampton Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SUSU on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching SUSU’s values and recent initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to enhancing the student experience.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and compliance. We want to see how you handle challenges and lead teams in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the position.
We think you need these skills to ace Head of Operations in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in operational management and any relevant Health & Safety qualifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing the student experience and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully solved problems in fast-paced environments. We love seeing how you tackle challenges head-on and lead teams to success!
Apply Through Our Website: Remember, the easiest way to apply is through our website. It’s straightforward and ensures your application goes directly to us. Plus, you can find all the details you need there!
How to prepare for a job interview at University of Southampton Students' Union
✨Know Your Stuff
Make sure you’re well-versed in the specifics of operational management and health & safety regulations. Brush up on your knowledge about compliance and risk management, as these will be key topics during your interview.
✨Showcase Your Experience
Prepare to discuss your previous roles in soft facilities or operational management. Have examples ready that demonstrate your ability to lead teams in fast-paced environments and how you've successfully managed contracts and service delivery.
✨Communicate Confidently
As a confident communicator, you’ll need to build strong relationships with stakeholders. Practice articulating your thoughts clearly and concisely, and be ready to tackle any questions about problem-solving in complex situations.
✨Be Organised and Analytical
Demonstrate your organisational skills by preparing a structured approach to your interview. Think about how you balance strategic planning with hands-on delivery, and be ready to share your analytical methods for improving operations.