At a Glance
- Tasks: Lead daily operations of sporting facilities and ensure outstanding customer satisfaction.
- Company: Join the University of South Wales, a vibrant community focused on sport and well-being.
- Benefits: Full-time role with opportunities for professional growth and a supportive work environment.
- Other info: Diverse and inclusive workplace committed to equality and personal development.
- Why this job: Make a real impact in sports while engaging with students and the community.
- Qualifications: Enthusiastic, customer-focused approach with leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
USW have some outstanding sporting facilities at USW Sport Park and Treforest sites, that play an integral role in supporting academic delivery, providing recreational sport and well-being opportunities for USW Students and Staff, generating important sources of income from community and professional sport.
This is a full time post based in Pontypridd, with the post reporting to the Head of Sport Facilities & Operations.
Responsibilities
- As the Team Leader: Operations you will be responsible for the day-to-day operations of the Sporting Facilities, requiring an enthusiastic and customer focused approach.
- Provide guidance and supervision to the onsite Sports Assistants.
- Seek to ensure outstanding customer satisfaction, ensure operations are delivered safely, and support and plan the co-ordination of site activity and bookings.
- Support the Head of Sport Facilities & Operations in ensuring our Sporting Facilities provides an outstanding user experience for key internal and external stakeholders, using the sporting assets to generate levels of income aligned to annual targets.
- Work closely with the Student Union to encourage use and participation, Academic staff for teaching requests/requirements, community clubs and professional teams based at the University.
Further information
For an informal conversation about this post please contact Steve Savage (steve.savage@southwales.ac.uk).
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: and this can be found via the current university communications.
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
Team Leader: Operations in Pontypridd employer: University of South Wales
At the University of South Wales, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee well-being. As a Team Leader: Operations, you will benefit from our outstanding sporting facilities in Pontypridd, with opportunities for professional growth and development while contributing to a positive user experience for students and the community. Join us in fostering a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader: Operations in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to current employees at USW or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching USW's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about enhancing the user experience at our sporting facilities.
✨Tip Number 3
Practice your customer service skills! As a Team Leader: Operations, you'll need to demonstrate how you handle feedback and ensure satisfaction. Role-play scenarios with friends to nail your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the USW team.
We think you need these skills to ace Team Leader: Operations in Pontypridd
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for sports and customer service shine through. We want to see that you’re excited about the role and how you can contribute to our team at USW.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in operations and team leadership. We love seeing how your background aligns with what we do at USW!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application via our official website. It’s the best way to ensure it gets to us directly, and we can’t wait to read what you’ve got to offer!
How to prepare for a job interview at University of South Wales
✨Know the Facilities Inside Out
Before your interview, make sure you’re familiar with USW's sporting facilities. Research their features, services, and any recent developments. This will show your genuine interest in the role and help you discuss how you can enhance the user experience.
✨Demonstrate Customer Focus
As a Team Leader: Operations, customer satisfaction is key. Prepare examples of how you've successfully handled customer feedback or improved service delivery in previous roles. This will highlight your ability to lead a team with a customer-centric approach.
✨Showcase Your Leadership Skills
Think about times when you’ve guided or supervised a team. Be ready to share specific instances where your leadership made a difference, especially in a sports or recreational context. This will illustrate your capability to manage the Sports Assistants effectively.
✨Engage with Community and Collaboration
USW values collaboration with various stakeholders. Prepare to discuss how you would work with the Student Union, academic staff, and community clubs. Highlight any past experiences where you successfully built partnerships or encouraged participation in activities.
