The Service Assurance Officer role provides duties for the IT departments’ Service Assurance Team, which is responsible for resource management, asset management functions and service delivery/maturity improvements. Service Asset Configuration Management (SACM) and IT Asset Management (ITAM) processes and procedures will be a significant activity within this role, contributing towards the departmental aim of improving software and hardware asset management processes across IT Services and USW.
The post holder will provide leadership and operational oversight of the University’s IT Asset Management function, ensuring effective management, governance and optimisation of IT assets throughout their lifecycle.
For an informal conversation about this post please contact Yasiruk Karawita (yasiruk.karawita@southwales.ac.uk).
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English
