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- Tasks: Support library users with face-to-face and PC-based tasks.
- Company: Join the University of South Wales, a hub for education and research.
- Benefits: Flexible part-time hours, summer shifts, and a supportive work environment.
- Why this job: Gain valuable experience in customer service while working in a vibrant academic setting.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Diverse and inclusive workplace, with opportunities to learn Welsh.
Join to apply for the Library Support Assistant role at University of South Wales
Join to apply for the Library Support Assistant role at University of South Wales
Redeployment Applicants, please complete the redeployment application form that is attached to this advert.
Library Services provides a wide range of high-quality library and information services to USW students, academics, and researchers.
We seek to appoint professional, friendly, and helpful candidates to support our library users as part of a frontline team, which delivers excellent customer service. Duties will be varied but will include face-to-face support, and manual and PC based tasks, all of which contribute to service delivery. A desire to work with customers and a commitment to excellent customer service is essential.
We are looking to recruit 2 Library Support Assistants to cover shifts at the Pontypridd campus libraries
The service runs Monday – Friday through the academic year.
There are two shift patterns:-
14:00-18:00
15:00-21:00
Hours available are :-
20 hours a week worked over 37 weeks (*plus some summer vacation shifts) 0.40FTE
Or
22 hours a week worked over 37 weeks (*plus some summer vacation shifts) 0.43FTE
*In addition, the team covers some reduced opening hours over the summer vacation, which also forms part of the contract and is shared between a team of 4 Library Support Assistants .
For an informal conversation about this post please contact us at librarysupport@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
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Library Support Assistant employer: University of South Wales
Contact Detail:
University of South Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Support Assistant
✨Tip Number 1
Familiarise yourself with the library services at the University of South Wales. Understanding their offerings and how they support students and staff will help you demonstrate your enthusiasm for the role during any conversations or interviews.
✨Tip Number 2
Highlight your customer service skills in any discussions. Since the role requires excellent customer service, think of specific examples from your past experiences where you successfully assisted customers or resolved issues.
✨Tip Number 3
Consider reaching out to current or former Library Support Assistants at USW for insights. They can provide valuable information about the team dynamics and expectations, which can help you tailor your approach.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role involves various hours, showing that you are adaptable and willing to cover different shifts can make you a more attractive candidate.
We think you need these skills to ace Library Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Library Support Assistant position. Highlight your relevant experience in customer service and any library-related tasks.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to provide excellent customer service and any previous roles that involved face-to-face support.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the University of South Wales. Mention specific examples of how you have demonstrated a commitment to customer service in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at University of South Wales
✨Show Your Customer Service Skills
As a Library Support Assistant, you'll be interacting with students and staff regularly. Be prepared to share examples of how you've provided excellent customer service in the past, whether in a previous job or during volunteer work.
✨Familiarise Yourself with Library Services
Do some research on the University of South Wales library services before your interview. Understanding their offerings and how they support students will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Teamwork
This role involves working as part of a team. Be ready to discuss your experiences working collaboratively with others, highlighting how you contribute to a positive team environment and support your colleagues.
✨Prepare for Shift Flexibility Questions
Since the position requires covering various shifts, think about your availability and be honest about it. Prepare to discuss how you can manage your time effectively to meet the demands of the role.
