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- Tasks: Join our team to deliver top-notch customer service across bars, cafés, and event spaces.
- Company: Be part of the University of Southampton Students' Union, run by students for students.
- Benefits: Enjoy perks like discounted bus passes, free LinkedIn Learning, and a pension scheme.
- Why this job: Experience a vibrant work culture while supporting student events and making a difference.
- Qualifications: Passion for customer service is key; experience in hospitality is a plus but not required.
- Other info: This role offers flexible hours on a zero-hour contract, with potential for regular shifts.
We are looking for enthusiastic customer-focused individuals to join our Social Enterprise Team.
This role involves working across the different venues within our team, including in our bars, cafés and event spaces (to learn more about our venues, click here ).
You’ll be key in helping us to deliver excellent customer service, support student events and contribute to creating a welcoming and vibrant environment for all students and guests.
Note:This role is offered on a zero-hour contract, however, there is potential to offer regular hours Monday to Friday depending on operational needs. Current hours are likely to be 8 am – 2 pm (approximately 6 hours per day)
About you:
The ideal candidate will demonstrate a genuine passion for delivering exceptional customer service and be adaptable, dependable, and confident working in a dynamic, fast-paced environment.
They will possess excellent communication skills and a collaborative approach to teamwork, while showing versatility by working across a variety of venues and responsibilities with professionalism.
Previous experience in hospitality or customer service is desirable, but not essential, as full training will be provided.
About us:
We are the University of Southampton Students\’ Union (SUSU). Independent from the University, we\’re run by students, for students and our vision is that every student loves their time at Southampton.
As an employer, we offer a range of benefits:
– Discounted bus passes (UniLink and Blue Star)
– Defined contributions pension scheme (eligibility criteria apply)
– Free access to LinkedIn Learning
– Employee Assistance Programme
Apply Now:
You can easily apply using your CV and covering letter by clicking on \’Apply Now \’.
Please highlight any relevant customer service or hospitality experience in your cover letter.
If you have any questions ahead of applying, please contact Frankie Puchades, Venues Manager by emailing F.Puchades@soton.ac.uk .
Closing Date:10 September 2025 (9 am)
Interview Dates:17 September 2025
To know before applying:
Regretfully, SUSU is not a sponsoring organisation and is therefore unable to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
Please note feedback will not be provided if you are not shortlisted for interview.
SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters
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Venues Customer Service Assistant employer: University of South Hampton
Contact Detail:
University of South Hampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venues Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the venues operated by SUSU. Understanding the unique atmosphere and offerings of each bar, café, and event space will help you demonstrate your enthusiasm and knowledge during any interviews or conversations with the hiring team.
✨Tip Number 2
Showcase your customer service skills in real-time by volunteering at local events or engaging in community activities. This hands-on experience can provide you with valuable examples to discuss during interviews, highlighting your adaptability and commitment to excellent service.
✨Tip Number 3
Network with current or former employees of SUSU if possible. They can offer insights into the work culture and expectations, which can be incredibly beneficial when preparing for your interview and understanding what it takes to thrive in this role.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments. Think of specific examples from past experiences where you successfully managed multiple tasks or dealt with challenging situations, as this will resonate well with the dynamic nature of the Venues Customer Service Assistant role.
We think you need these skills to ace Venues Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Venues Customer Service Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for customer service and any relevant experience in hospitality. Use specific examples to demonstrate your adaptability and teamwork skills, as these are crucial for the role.
Highlight Relevant Experience: If you have previous experience in customer service or hospitality, make sure to detail this in both your CV and cover letter. Even if your experience is limited, focus on transferable skills that showcase your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of South Hampton
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share any relevant experiences, even if they are from different sectors, to demonstrate your commitment to creating a welcoming environment.
✨Highlight Adaptability and Teamwork
Since the role requires working across various venues, emphasise your ability to adapt to different situations and collaborate effectively with team members. Provide examples of how you've successfully worked in dynamic environments before.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in customer service scenarios. Think of specific instances where you handled difficult customers or resolved issues, and be ready to discuss these in detail.
✨Research the Venues
Familiarise yourself with the different venues within the organisation. Understanding their unique offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
