Student Hub Advisor in Southampton

In the Student Hub, we are the first point of contact for students with queries during their time at the University of Southampton. Our role is to take ownership of enquiries, providing accurate, timely solutions and consistent advice through both in‑person and digital contact methods. By offering high‑quality support and guidance, we enable students to focus on their studies and make positive memories that will last a lifetime.

Working within a supportive and collaborative core team, you will cover a wide range of topics and develop a strong understanding of the University of Southampton and the wider higher education sector, while building your customer service, communication and problem‑solving skills. You will respond to enquiries through face‑to‑face interactions, telephone calls and digital channels, taking responsibility for resolving issues wherever possible. This includes using sound judgement to triage enquiries and escalate more complex or sensitive cases to specialist services, ensuring students receive clear, accurate and consistent advice.

As a Student Hub Advisor, you will support students across a broad range of topics, including academic administration, student fees and funding, accommodation, graduation and ID cards. Working as part of a knowledgeable team, you will gain exposure to a variety of services and processes, with ongoing opportunities to learn, build confidence and develop your skills, supported by experienced colleagues.

• Respond to enquiries through face‑to‑face interactions, telephone calls and digital channels.
• Take ownership of enquiries and provide accurate, timely solutions and consistent advice.
• Triages enquiries using sound judgement and escalate more complex or sensitive cases to specialist services when needed.
• Support students across topics such as academic administration, fees and funding, accommodation, graduation and ID cards.
• Work across all Student Hub locations in Southampton and at Winchester School of Art, on site (no hybrid working).

You will enjoy working in a busy, customer‑focused environment and be committed to delivering a positive experience for students. You will be a confident communicator, both written and verbal, comfortable engaging with students with a wide range of needs and experiences. You will bring strong customer service skills, confidence in using multiple systems accurately and efficiently, and an aptitude for learning new systems and internal processes. Experience of working in higher education or student support services is desirable but not essential. Above all, you will be enthusiastic and keen to learn, with a collaborative approach to working within a team and a strong commitment to supporting students by providing clear, consistent information throughout every stage of their University journey.

The Student Hub is the first point of contact for students seeking support throughout their studies. Their questions matter, and we are here to provide advice, guidance and reassurance at every stage of their journey with the University of Southampton. No issue is too big and no question is too small.

Thank you for your interest in joining the Student Hub Team. To learn more about working in the Student Hub, visit our webpages. If you would like an informal conversation about this role or have any questions, please contact studenthubmanagement@soton.ac.uk. Interviews are expected to take place week commencing 8 June. As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach. This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk. Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.