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- Tasks: Supervise a team to deliver top-notch customer service in a vibrant library setting.
- Company: Join the University of Southampton Libraries, a hub of knowledge and support.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and structured training.
- Why this job: Make a difference by helping diverse users access vital resources and information.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working options and a commitment to inclusion and equality.
The predicted salary is between 27319 - 30378 £ per year.
University of Southampton Libraries have an exciting opportunity for you to join our team as a Customer Services Supervisor. Based at the Health Service Library within Southampton General Hospital, you will be joining the team providing services to our wide range of users including university staff, UHS staff, students and external visitors.
This position offers the opportunity to work in a small team offering excellent service to the users of the library. You will be a positive person, have experience of working in a customer facing role and be an effective communicator. The library uses multiple IT systems to deliver an excellent customer service. Therefore, you will have recent experience of using standard Microsoft software with the ability to use a range of IT systems and communication platforms.
The successful candidate will supervise a small team of Customer Services Assistants to ensure the effective and efficient delivery of a high quality and professional customer service to all library users. You will also form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment.
Salary is between £27,319- 30,378 pro rata per annum. Successful candidates will benefit from a generous annual leave entitlement, University Closure Days, a contributory pension scheme and a structured training programme.
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Customer Service Supervisor (SED) in Southampton employer: University of South Hampton
Contact Detail:
University of South Hampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (SED) in Southampton
✨Tip Number 1
Get to know the library and its services before your interview. Familiarise yourself with the Health Service Library's offerings and think about how you can enhance user experience. This will show your genuine interest and help you stand out!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse range of users, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft software and any other systems mentioned in the job description. Being tech-savvy will not only help you in the role but also impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Supervisor (SED) in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and team supervision. We want to see how your skills align with the role of Customer Services Supervisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, it’s crucial to demonstrate your effective communication abilities. Use clear and concise language in your application, and maybe even share an example of a time you resolved a customer query successfully.
Highlight IT Proficiency: We’re looking for someone who’s comfortable with various IT systems and Microsoft software. Be sure to mention any specific tools or platforms you’ve used in previous roles, as this will show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at University of South Hampton
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to libraries. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure a positive outcome for users.
✨Familiarise Yourself with IT Systems
Since the role involves using multiple IT systems, make sure you’re comfortable with standard Microsoft software and any other platforms mentioned in the job description. If possible, practice using similar systems to show your adaptability during the interview.
✨Showcase Your Team Leadership Skills
As a supervisor, you’ll need to lead a small team. Prepare examples of how you’ve successfully managed or motivated a team in previous roles. Highlight your communication skills and how you foster a positive working environment.
✨Emphasise Your Commitment to Inclusion
The University values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share experiences where you’ve promoted equality and respect in your workplace, showing that you align with their values.