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- Tasks: Assist customers with queries in person, over the phone, and online.
- Company: Join the Front of House Team at the Health Services Library in Southampton General Hospital.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and structured training.
- Why this job: Be part of a diverse team focused on delivering excellent customer service.
- Qualifications: Retail or hospitality experience is preferred; teamwork skills are essential.
- Other info: This is a part-time, permanent role with a commitment to inclusivity.
The predicted salary is between 24900 - 26338 £ per year.
Do you have a passion for music and live performance? Do you like working in a customer focused role?
We have an exciting opportunity to join our box office team as a customer service assistant to provide high quality, professional customer service to everyone who interacts with Turner Sims.
Turner Sims is the University of Southampton’s music venue, with big ambitions to build an inclusive world through the joy of live music. We are transforming from a respected concert hall to a dynamic creative hub for music that connects communities locally and globally through the joy of live music, and our mission is to share music that connects, moves and inspires people through extraordinary experiences at our venue and beyond.
Experience of working with the public, within an arts organisation, is desirable, along with experience of handling a diverse range of situations in a customer focussed environment.
You will be able to deliver an accurate, efficient and inclusive ticketing and information service using our CRM (Customer Relationship Management) system, Spektrix, to sell and promote tickets, products and services to maximise sales and audience attendance. You will be enthusiastic about providing exceptional standards of customer care. To work supportively and collaboratively within the Turner Sims team to ensure the successful delivery of all Turner Sims promoted events, engagement activity and hires.
You will be able to use our standard computer systems including TEAMS, Outlook and word-processing, be able to confidently manage and prioritise your workload, and show knowledge and awareness of diversity, equality, inclusion and making arts and culture accessible to all.
This is a permanent part-time position, averaging 14 hours per week. Hours will be annualised and include regular daytime shifts, as well as flexible evening and weekend shifts along with occasional sickness and annual leave cover for other box office colleagues.
Candidates who are invited to interview will be asked to undertake a short comprehension task to talk about as part of the interview process.
As part of the University of Southampton at Turner Sims we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.
For an informal discussion please email Jilly Evans, Box Office Manager, on jilly.evans@soton.ac.uk to arrange a call.
Interviews to be heldweek commencing 26 th January 2026
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk .
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
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Customer Services Assistant employer: University of South Hampton
Contact Detail:
University of South Hampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the Health Services Library and its offerings. Understanding the services they provide will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Highlight your retail or hospitality experience during any informal conversations or networking opportunities. Sharing specific examples of how you've provided excellent customer service can make a strong impression.
✨Tip Number 3
Practice your communication skills, especially in handling customer queries both in person and over the phone. Being articulate and confident will set you apart when interacting with potential colleagues or during interviews.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours and moving between sites. Showing that you're adaptable and willing to meet the needs of the team will demonstrate your commitment to the role.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any retail or hospitality experience you have. Detail specific roles and responsibilities that showcase your customer service skills, as this is crucial for the Customer Services Assistant position.
Tailor Your CV: Customise your CV to align with the job description. Use keywords from the posting, such as 'customer focused', 'teamwork', and 'professional customer service' to demonstrate that you are a perfect fit for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work at the Health Services Library and how your background makes you an ideal candidate. Mention your passion for providing high-quality service and your ability to handle queries in various environments.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of South Hampton
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in retail or hospitality. Share specific examples of how you handled customer queries and resolved issues, as this will demonstrate your ability to provide high-quality service.
✨Demonstrate Teamwork
Since the role involves working within a team, be prepared to discuss your experiences collaborating with others. Mention any successful projects or situations where teamwork led to positive outcomes, showcasing your ability to work well with colleagues.
✨Familiarise Yourself with the Library Services
Research the Health Services Library and its offerings before the interview. Understanding their services will allow you to answer questions more effectively and show your genuine interest in the role.
✨Prepare for Different Communication Channels
As the position requires answering queries in person, over the phone, and online, practice your communication skills across these platforms. Be ready to demonstrate how you would handle inquiries in each format during the interview.
