Technical Support Officer in Sheffield

Do you have a professional, positive, approachable, customer focused attitude? We have an exciting opportunity in the Engineering and Maintenance (E&M) Team for an experienced Technical Support Officer (TSO). The E&M Team is part of the Department of Estates and Facilities Management (EFM) at the University of Sheffield which is responsible for maintaining the University’s buildings, facilities and grounds, managing its property and facilities and procuring new buildings.

The University’s estate contains a wide and varied range of properties which understandably present their own challenges. Some, such as the Arts Tower, are of great architectural importance and must be preserved as part of our national heritage, whilst others such as the award-winning Information Commons and the Students’ Union are modern and sophisticated in their design and servicing.

As TSO you will provide dedicated technical administrative support to the E&M team to ensure it operates effectively, safely and compliantly. In this role you will deal with enquiries from staff throughout the University as well as contractors and external stakeholders. You will ideally have experience of working in an Estates or commercially based environment.

Effective communication skills are essential, both written and verbal, to provide excellent customer service and to collaborate with colleagues to deliver proactive support within a busy environment. You will possess excellent IT literacy, including the use of both Google and Microsoft Office applications and knowledge of, or a willingness to learn and use, the University’s systems such as Planon and SAP.

The role will focus upon ensuring good quality management information is available to allow the team, the wider EFM department and its customers to make sound informed decisions, and you will be responsible for presenting this data in a simple unambiguous form that is readily and easily available. You will support the team in their delivery of special projects, through inception to completion and into operation, for example, co-ordinating the development and implementation of an Integrated Management System.

The role will also require knowledge of financial procedures, the ability to handle numerical data and excellent written and verbal communication skills.

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.