At a Glance
- Tasks: Support students, staff, and visitors with advice and information at reception desks.
- Company: Join a dynamic team at Accommodation and Commercial Services, committed to customer service excellence.
- Benefits: Enjoy competitive leave, flexible working, and a generous pension scheme.
- Other info: Diverse team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in a vibrant environment while developing your skills.
- Qualifications: Customer-focused attitude and strong communication skills are essential.
Working Pattern: Full time. Shifts will alternate between the times of 6am to 10pm, including weekends and bank holidays to support a 24/7, 365 operation.
Role
The role of Customer Service Flexible Assistant is a key position in supporting students, staff and visitors. You will need to have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. The role will involve working at the customer services reception desks both at Ranmoor and Endcliffe along with handling telephone and email communication.
Responsibilities
- Support students, staff and visitors at customer services reception desks at Ranmoor and Endcliffe.
- Handle telephone and email communication, offering advice, support and general information to a wide audience.
- Provide customer-focused service with a positive attitude and self-motivation.
About the department
Accommodation and Commercial Services (ACS) recognises the importance of its staff and has initiatives to develop and reward them. The department has consistently been awarded the Investors in People standard, and holds the nationally recognised Customer First Standard. Training and Quality are central to the ethos of the department, with a dedicated Head of Training and Quality. The department emphasises a strong focus on customer service.
Shift pattern and benefits
Rotating working pattern with alternating shift timings: 06:45 – 16:45 and 12:00 – 22:00 to support a 24/7 reception cover. Eligible for alternating shift allowance payments.
Benefits
We offer a range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to development and wellbeing, a wide range of retail discounts, and more.
Diversity and inclusion
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.
Customer Services Assistant in Sheffield employer: University of Sheffield
The University of Sheffield offers an exceptional environment for PhD candidates, particularly in the School of Electrical and Electronic Engineering, where cutting-edge research in machine learning and autonomous systems thrives. With a fully funded studentship that includes a generous tax-free stipend, students benefit from access to modern facilities and collaborative opportunities with leading experts at the Defence Science and Technology Laboratory. The supportive work culture fosters innovation and personal growth, making it an ideal place for aspiring researchers to develop their skills and contribute to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Sheffield. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Sheffield before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Sheffield:Your cover letter is your chance to shine! Tell us why you want to work at University of Sheffield specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Sheffield!
How to prepare for a job interview at University of Sheffield
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
