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- Tasks: Support students, staff, and visitors with advice and information at reception desks.
- Company: Join a dynamic team at Accommodation and Commercial Services, committed to customer service excellence.
- Benefits: Enjoy competitive leave, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in a vibrant environment while developing your skills.
- Qualifications: Customer-focused attitude and strong communication skills are essential.
- Other info: Diverse team culture with opportunities for personal and professional growth.
Working Pattern: Full time. Shifts will alternate between the times of 6am to 10pm, including weekends and bank holidays to support a 24/7, 365 operation.
Role
The role of Customer Service Flexible Assistant is a key position in supporting students, staff and visitors. You will need to have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. The role will involve working at the customer services reception desks both at Ranmoor and Endcliffe along with handling telephone and email communication.
Responsibilities
- Support students, staff and visitors at customer services reception desks at Ranmoor and Endcliffe.
- Handle telephone and email communication, offering advice, support and general information to a wide audience.
- Provide customer-focused service with a positive attitude and self-motivation.
About the department
Accommodation and Commercial Services (ACS) recognises the importance of its staff and has initiatives to develop and reward them. The department has consistently been awarded the Investors in People standard, and holds the nationally recognised Customer First Standard. Training and Quality are central to the ethos of the department, with a dedicated Head of Training and Quality. The department emphasises a strong focus on customer service.
Shift pattern and benefits
Rotating working pattern with alternating shift timings: 06:45 – 16:45 and 12:00 – 22:00 to support a 24/7 reception cover. Eligible for alternating shift allowance payments.
Benefits
We offer a range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to development and wellbeing, a wide range of retail discounts, and more.
Diversity and inclusion
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.
Customer Services Assistant employer: University of Sheffield
Contact Detail:
University of Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the interviewers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've helped customers in the past. Highlight your positive attitude and problem-solving abilities to demonstrate that you’re ready for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Assistant role. We want to see how you can support students, staff, and visitors effectively!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples of how you've helped others in previous roles. We love to see a positive attitude and self-motivation in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand—just like you would when handling emails or phone calls!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
