Business Analyst

An exciting opportunity to play a pivotal role in driving strategic change projects and shaping services and processes university-wide in alignment with the University's vision and strategic plan.

Responsibilities

• Design and deliver business process improvements that support the University's strategic goals for professional and operational services across the organisation.
• Develop and adapt frameworks that focus on:
• Customer Value – Prioritising the needs of prospective students, students, and academics.
• Efficiency – Enhancing clarity in task ownership and minimising duplicated activity.
• One University – Fostering the adoption of common processes and practices.
• Facilitate targeted initiatives for business process improvement and service design within projects, guiding and validating top-tier business processes, requirements, and service designs.
• Work collaboratively with key stakeholders to define and align on the appropriate scope of work.
• Document and model the relationships between people, capabilities, and processes.
• Identify gaps in capabilities, overlaps, departmental touchpoints, and potential opportunities for enhancement.
• Propose and support the implementation of streamlined and more efficient ways of working, all within the context of continuous improvement throughout the University.
• Conduct comprehensive analysis, research, and evaluation of documented business services, processes, and key metrics.
• Engage in the collection, interpretation, and analysis of data sets, presenting findings to validate current-state issues and unearth opportunities for improvement.
• Actively establish relationships and apply the benefits of professional networks.
• Lead, influence, and provide support to stakeholders in overcoming challenges that could hinder successful project/initiative delivery.
• Facilitate buy-in and understanding to encourage colleagues across the organisation to actively engage and embrace new approaches to work.
• Work with minimum supervision accurately and consistently to high standards, reacting quickly to changing demands and handling different high-priority tasks at any one time.
• Plan the delivery of tasks for the work you are assigned to, track and report progress of work to completion within given deadlines.
• Navigate and understand the complexities of our organisation, by leveraging your knowledge, skills, and experience.
• Making informed decisions and driving positive outcomes for our university.
• Engage proactively in the Business Analysis Community of Practice, actively sharing insights, recognising areas for enhancement, and fostering continuous self-improvement.
• Carry out other duties, commensurate with the grade and remit of the post.

Qualifications

• Essential: Proven experience of designing services/process improvements across an organisation that have delivered tangible business benefits.
• Essential: Proven expertise in business process modelling, re-engineering, customer journey mapping, and value stream mapping.
• Essential: Demonstrated success in delivering innovative design approaches.
• Essential: Proven ability to collect data, analyse and constructively challenge existing business models and processes, and to analyse, interpret and report on data.
• Essential: Ability to navigate matrix organisations and collaborate within a complex stakeholder landscape.
• Essential: Exceptional facilitation, negotiation, influence, and problem-solving acumen, demonstrating confidence to appropriately question established work practices and effectively drive the enhancement of future services, processes, and methods of operation.
• Essential: A skilled communicator proficient in conveying information seamlessly at both strategic and detailed levels, capable of presenting complex information in easily digestible formats for diverse audiences.
• Essential: Ability to work on several projects at the same time and comfortably adjust to evolving project demands and varying environments, demonstrating versatility in managing a range of tasks.
• Essential: Demonstrated ability to plan assigned tasks, monitor progress, and provide comprehensive reports/updates on the status of work until successful completion within specified deadlines.
• Essential: Commitment to staying abreast of industry trends and best practices, with dedication to continuous professional development.
• Desirable: Lean training and Six Sigma (Green belt certified or above).

We are a Disability Confident Leader. Candidates who have a disability and meet the essential criteria will be invited to the next stage of the selection process.