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- Tasks: Support the delivery of exciting conferences and events at the University.
- Company: Join a dynamic team focused on high-quality events and exceptional customer service.
- Benefits: Enjoy a competitive salary, 32 days leave, flexible working, and professional development opportunities.
- Other info: Collaborative culture with a commitment to sustainability and continuous improvement.
- Why this job: Be part of a vibrant events environment and make a real impact on memorable experiences.
- Qualifications: Strong administrative skills and experience in a customer-facing role.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Conference Assistant to support the delivery of conferences and events across the University. This is an exciting opportunity for someone with strong administrative skills, a passion for events, and experience in a customer-facing environment. You will play a key role in coordinating event logistics, supporting sales and promotion of facilities, and ensuring exceptional service delivery from enquiry through to event completion. The ideal candidate will be proactive, detail-oriented, and confident working both independently and as part of a team in a fast-paced events environment.
Key Responsibilities
- Provide administrative support for conference bookings, enquiries, and event coordination.
- Act as a key point of contact for customers, offering advice and ensuring excellent service delivery.
- Support the promotion and sales of conference facilities, including tours and external events.
- Coordinate event logistics, liaising with internal teams and external suppliers.
- Support on-the-day event delivery, resolving issues promptly and professionally.
About the Department
The Conference Team is a small, commercially driven department focused on delivering high-quality events and exceptional customer service. The team plays a key role in enhancing the University’s reputation at a local, national, and international level by promoting and hosting a wide range of conferences and events. Income generated is reinvested back into the University, directly supporting the student experience. The team works collaboratively with other areas within the Campus Experience Department, including Catering and Sport, to deliver seamless and professional services. With a strong emphasis on innovation, partnership working, and customer satisfaction, the department is committed to continuous improvement and creating memorable experiences for all clients.
What's in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
- Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
Please note this opportunity may close early depending on applicant volume.
Conference Assistant - Salford in Westvale employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference Assistant - Salford in Westvale
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those connected to the University. Attend local events or conferences to meet potential colleagues and learn more about what they look for in a Conference Assistant.
✨Tip Number 2
Show off your organisational skills! When you get the chance to chat with someone from the team, share examples of how you've successfully coordinated events or managed logistics in the past. This will demonstrate your proactive nature and attention to detail.
✨Tip Number 3
Be customer-focused! During interviews or networking, highlight your experience in customer service. Talk about how you’ve handled enquiries and resolved issues, as this is key for the role of Conference Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to the fantastic events we host.
We think you need these skills to ace Conference Assistant - Salford in Westvale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of Conference Assistant, so don’t hold back on showcasing your event coordination and customer service skills!
Show Your Passion for Events: Let your enthusiasm for events shine through in your application. We love candidates who are genuinely excited about the role and can demonstrate their passion for delivering exceptional service at conferences and events.
Be Detail-Oriented: Since the role requires strong administrative skills, pay attention to the details in your application. Ensure there are no typos or formatting issues, as this reflects your organisational skills and professionalism, which are key for us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University of Salford
✨Know Your Stuff
Before the interview, make sure you understand the role of a Conference Assistant inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like event logistics and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be ready to share examples of how you've successfully managed events or projects in the past. Think about specific situations where your attention to detail made a difference, and be prepared to discuss how you handle multiple tasks in a fast-paced environment.
✨Customer Service is Key
As a Conference Assistant, you'll be the face of the team for clients. Prepare to talk about your experience in customer-facing roles and how you ensure excellent service delivery. Share stories that highlight your proactive approach and ability to resolve issues quickly and professionally.
✨Team Player Vibes
This role involves working closely with various teams, so it's important to demonstrate your ability to collaborate effectively. Think of examples where you've worked as part of a team to achieve a common goal, and be ready to discuss how you communicate and support your colleagues in a busy environment.