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- Tasks: Support the delivery of exciting conferences and events at the University.
- Company: Join a dynamic team focused on high-quality events and exceptional customer service.
- Benefits: Enjoy a competitive salary, 32 days leave, and flexible working options.
- Other info: Great opportunities for professional development and career growth.
- Why this job: Be part of a vibrant environment that enhances the student experience and promotes sustainability.
- Qualifications: Strong organisational skills and a passion for customer service in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Conference Assistant to support the delivery of conferences and events across the University. This is an exciting opportunity for someone with strong administrative skills, a passion for events, and experience in a customer-facing environment. You will play a key role in coordinating event logistics, supporting sales and promotion of facilities, and ensuring exceptional service delivery from enquiry through to event completion. The ideal candidate will be proactive, detail-oriented, and confident working both independently and as part of a team in a fast-paced events environment.
Key Responsibilities
- Provide administrative support for conference bookings, enquiries, and event coordination.
- Act as a key point of contact for customers, offering advice and ensuring excellent service delivery.
- Support the promotion and sales of conference facilities, including tours and external events.
- Coordinate event logistics, liaising with internal teams and external suppliers.
- Support on-the-day event delivery, resolving issues promptly and professionally.
About the Department
The Conference Team is a small, commercially driven department focused on delivering high-quality events and exceptional customer service. The team plays a key role in enhancing the University’s reputation at a local, national, and international level by promoting and hosting a wide range of conferences and events. Income generated is reinvested back into the University, directly supporting the student experience. The team works collaboratively with other areas within the Campus Experience Department, including Catering and Sport, to deliver seamless and professional services. With a strong emphasis on innovation, partnership working, and customer satisfaction, the department is committed to continuous improvement and creating memorable experiences for all clients.
What's in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
- Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
Please note this opportunity may close early depending on applicant volume.
Conference Assistant - Salford in West End employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference Assistant - Salford in West End
✨Tip Number 1
Get to know the company! Research the University and its events. This will help you tailor your conversations and show genuine interest when you network or interview.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Conference Assistant role. Highlight your organisational skills and customer service experience in a way that resonates with the team.
✨Tip Number 3
Network like a pro! Attend events related to the University or the conference industry. Meeting people in person can lead to opportunities that aren’t advertised online.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Conference Assistant - Salford in West End
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Conference Assistant role. Highlight your administrative skills and any experience in customer-facing environments, as these are key for us at StudySmarter.
Show Your Passion for Events: Let your enthusiasm for events shine through in your application. Share any relevant experiences or projects that demonstrate your love for coordinating and delivering exceptional service at events.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, and that your information is clear and concise. We appreciate candidates who are meticulous, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your commitment to joining our team at StudySmarter. Plus, it’s super easy!
How to prepare for a job interview at University of Salford
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Conference Assistant role. Familiarise yourself with the key responsibilities like event coordination and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong administrative skills, prepare examples from your past experiences where you've successfully managed multiple tasks or events. Highlight how you kept everything organised and ensured smooth operations, as this will resonate well with the interviewers.
✨Demonstrate Customer Focus
As a Conference Assistant, you'll be the face of the department. Be ready to discuss how you've provided excellent customer service in previous roles. Share specific instances where you went above and beyond to meet customer needs, as this will illustrate your commitment to exceptional service delivery.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations during an event. Think about potential challenges, like last-minute changes or difficult clients, and prepare your responses. Showing that you can think on your feet and resolve issues professionally will impress the interviewers.