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- Tasks: Support the delivery of exciting conferences and events at the University.
- Company: Join a dynamic team focused on high-quality events and exceptional customer service.
- Benefits: Enjoy a competitive salary, 32 days leave, flexible working, and professional development opportunities.
- Other info: Collaborative culture with a commitment to sustainability and continuous improvement.
- Why this job: Be part of a vibrant events environment and make a real impact on memorable experiences.
- Qualifications: Strong administrative skills and experience in a customer-facing role.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Conference Assistant to support the delivery of conferences and events across the University. This is an exciting opportunity for someone with strong administrative skills, a passion for events, and experience in a customer-facing environment. You will play a key role in coordinating event logistics, supporting sales and promotion of facilities, and ensuring exceptional service delivery from enquiry through to event completion. The ideal candidate will be proactive, detail-oriented, and confident working both independently and as part of a team in a fast-paced events environment.
Key Responsibilities
- Provide administrative support for conference bookings, enquiries, and event coordination.
- Act as a key point of contact for customers, offering advice and ensuring excellent service delivery.
- Support the promotion and sales of conference facilities, including tours and external events.
- Coordinate event logistics, liaising with internal teams and external suppliers.
- Support on-the-day event delivery, resolving issues promptly and professionally.
About the Department
The Conference Team is a small, commercially driven department focused on delivering high-quality events and exceptional customer service. The team plays a key role in enhancing the University’s reputation at a local, national, and international level by promoting and hosting a wide range of conferences and events. Income generated is reinvested back into the University, directly supporting the student experience. The team works collaboratively with other areas within the Campus Experience Department, including Catering and Sport, to deliver seamless and professional services. With a strong emphasis on innovation, partnership working, and customer satisfaction, the department is committed to continuous improvement and creating memorable experiences for all clients.
What's in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- The Perks! MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
- Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
Please note this opportunity may close early depending on applicant volume.
Conference Assistant - Salford in Walkden employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference Assistant - Salford in Walkden
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those connected to the University. Attend local events or conferences to meet potential colleagues and get your name out there.
✨Tip Number 2
Show off your organisational skills! When you get the chance to chat with someone from the Conference Team, share examples of how you've successfully managed events or logistics in the past. It’ll make you stand out!
✨Tip Number 3
Be proactive! If you see an event happening at the University, don’t hesitate to ask how you can help. This shows your enthusiasm and willingness to jump in, which is exactly what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the amazing events at the University.
We think you need these skills to ace Conference Assistant - Salford in Walkden
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Conference Assistant role. Highlight your administrative skills and any experience in customer-facing environments, as these are key for us.
Show Your Passion for Events: Let us know why you're excited about working in events! Share any relevant experiences or projects that showcase your enthusiasm and understanding of what makes a successful conference.
Be Detail-Oriented: Since we’re looking for someone who is detail-oriented, make sure your application is free from typos and errors. A polished application reflects your organisational skills and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at University of Salford
✨Know Your Events
Before the interview, research the types of conferences and events the university hosts. Familiarise yourself with their facilities and any recent events they've held. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a client. This is crucial as the role requires a strong focus on delivering exceptional service.
✨Be Organised and Detail-Oriented
Since the role involves coordinating logistics, demonstrate your organisational skills during the interview. Bring a portfolio or notes that outline your previous event coordination experiences, highlighting your attention to detail and ability to manage multiple tasks.
✨Ask Insightful Questions
Prepare thoughtful questions about the Conference Team's goals and challenges. This not only shows your enthusiasm but also helps you understand how you can fit into their vision. For example, ask about their approach to enhancing customer satisfaction or any upcoming events they’re excited about.