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- Tasks: Support and maintain IT systems, troubleshoot issues, and provide excellent customer service.
- Company: Join a dynamic university team focused on innovative digital services.
- Benefits: Competitive salary, 32 days leave, excellent pension scheme, and opportunities for professional growth.
- Why this job: Be the tech hero in a vibrant educational environment and make a real difference.
- Qualifications: Strong background in IT support, troubleshooting, and communication skills.
- Other info: Hands-on role with potential for career advancement in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university. IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support. This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you’re a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.
Please note that this opportunity may close early if a high volume of applications is received before the closing date.
Key Responsibilities- Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely.
- Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/or referral to 2nd and 3rd line support within DIT.
- Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases.
- Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles.
- Reassure and set customer expectations by tracking cases and keeping the customer informed on progress.
- Identifies and delivers continual service improvement initiatives.
- Proactively participate in furthering your professional development.
About Digital Services: Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management. The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.
What’s in it for you? Competitive salary and excellent pension scheme. An impressive 32 days leave.
IT Technician - Salford in Trafford employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Salford in Trafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you'd handle specific technical issues or customer service situations. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace IT Technician - Salford in Trafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, hardware/software troubleshooting, and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology in higher education and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for proactive problem-solvers, so share those moments when you turned a tech disaster into a success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at University of Salford
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've diagnosed and resolved IT issues in the past. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Practice Your Communication Skills
As an IT Technician, you'll need to explain complex tech issues to non-technical staff. Practice explaining your past experiences in a clear and concise manner. Consider role-playing with a friend to get comfortable with this aspect of the job.
✨Familiarise Yourself with Case Management Tools
Since you'll be using case management tools to track incidents, it’s a good idea to research common tools used in the industry. If possible, try to get some hands-on experience with these tools before your interview, so you can speak confidently about them.
✨Show Your Passion for Continuous Learning
The job description mentions professional development, so be prepared to discuss how you stay updated with the latest technology trends. Share any courses, certifications, or self-study you've undertaken to improve your skills, showing that you're proactive about your growth.
