At a Glance
- Tasks: Lead CRM development, data migration, and user engagement for industry partnerships.
- Company: Join the University of Salford's dynamic Research & Knowledge Exchange team.
- Benefits: Competitive salary, 32 days leave, flexible working, and professional development opportunities.
- Other info: Enjoy a vibrant community that values diversity and promotes wellbeing.
- Why this job: Make a real impact on industry engagement while enhancing your skills in a supportive environment.
- Qualifications: Experience in CRM administration, preferably with Microsoft Dynamics 365.
The predicted salary is between 29700 - 36300 £ per year.
The University of Salford is looking for an experienced Industry CRM Officer Digital to join the Research & Knowledge Exchange Directorate on a fixed-term maternity cover contract. This is an exciting opportunity for a highly organised, analytical, and customer-focused professional with hands-on experience of CRM administration/development, ideally Microsoft Dynamics 365, to support our industry engagement and external partnerships. We are looking for a proactive problem solver who thrives on collaboration, drives continuous improvement, and is passionate about using data and technology to support organisational growth and impact. Applicants should be aware that this advert may close early if we receive a high volume of applications.
Key Responsibilities
- Lead on the development of the ICRM user interface, migration of data, workflow and reporting.
- Lead on business readiness, User Acceptance testing, launch and adoption.
- Be the expert point of contact, engaging and consulting with the University customer and user community, including academic and professional service colleagues at all levels and, using your experience of D365, find solutions to business requirements and to facilitate changes and improvements.
- Liaise and negotiate with external and internal stakeholders in pursuit of the best business solutions.
- Develop and oversee the production of business intelligence reports, providing in depth interpretation and analysis of the University's business engagement activity to senior decision makers within the University.
About Research and Knowledge Exchange
Our Research and Knowledge Exchange team provide support for our colleagues in pursuit of research and enterprise activity, growth in research and enterprise income, and performance in the REF and KEF. Our delivery supports our ambitions to grow industry engagement and income, enhance the student experience, develop world class research, produce real-world impact, and develop a vibrant community of high-quality researchers and enterprising staff. The team work to support the development of a pervasive research and enterprise culture, through an environment of continuous improvement and excellent customer service, enhancing our industry collaboration activities and driving enterprise, research and growth.
What's in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.
- The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
- Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships.
CRM Officer - Salford in Sutton employer: University of Salford
As a Senior Lecturer in Forensic Psychology at Salford, you will join a vibrant and supportive community dedicated to shaping the future of health professionals and social leaders. With competitive salaries, an impressive 32 days of leave, and a strong emphasis on professional development, Salford fosters a culture of flexibility and inclusivity, ensuring that every employee feels valued and empowered to reach their full potential. The university's commitment to collaboration and diversity enhances the work environment, making it an exceptional place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Officer - Salford in Sutton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Salford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Salford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Officer - Salford in Sutton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Salford:Your cover letter is your chance to shine! Tell us why you want to work at University of Salford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Salford!
How to prepare for a job interview at University of Salford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
