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- Tasks: Be the friendly face of our university, handling customer inquiries and providing support.
- Company: Join a vibrant campus services team dedicated to creating a welcoming environment.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a dynamic setting.
- Why this job: Perfect for those who love variety and want to make a positive impact on campus life.
- Qualifications: Must have great communication skills and be comfortable with IT tasks.
- Other info: This role requires flexibility to cover different locations and shifts.
Support Team Assistant Campus Services Support Team are now looking for a customer-focused Support Assistant who will act as the face of our university and always foster a welcoming atmosphere. The post provides a varied and interesting role for a well-motivated individual, this team deal with a wide range of duties so no two days are the same! Flexibility will be required during the absence of the other EPS Support Assistants to ensure a seamless service as the role holder will be expected to move between various locations to provide cover. Please note that this opportunity is part-time (22.5 hours per week over 5 days). The ideal candidate will have a professional telephone manner and excellent IT skills. You will be providing a professional helpdesk and reception service which involves interaction and contact with staff, students, contractors, and visitors, as well as with managers, staff, and operatives within the Division. Key Responsibilities To act as the first point of contact for customer comments and complaints and to deal with these politely, efficiently and appropriately. To undertake general clerical duties and ensure adequate supplies of consumables associated with the service. To be flexible around working hours to maintain staffing levels when other team members are absent. To assist and support the Head of Administrative Services in preparation of performance reports. Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with university policy. A bit about Estates and Facilities and Campus Services Our Estates and Facilities team lead the development of our campus, creating engaging and innovative learning, working and living environments for colleagues, students, and partners. The Directorate has over 300 employees and works with a wide range of external contractors. The services arm of the Directorate is responsible for delivering full estates and facilities management to the University, including capital development, property maintenance, cleaning, security, caretaking and landscaping. Covering 33 buildings across the estate, split currently across 5 sites. Led by the Estates and Facilities and Campus Services team, the University is undergoing a transformation to deliver its Campus Connectivity Plan. Together with Salford City Council and The English Cities Fund, there will be an investment of £2.5bn over the next 20-years, as part of the Crescent regeneration programme. This investment will transform our campus and create a new city district that will bring together industry, education and innovation, providing new spaces for teaching, innovation, commercial, residential, green space and sustainable travel. Whats in it for you? Competitive salary-and excellent pension scheme. Generous annual leave 32 days annual leave entitlement (pro rata) plus Bank Holidays and the option to buy additional days. Professional development- a comprehensive package of training and development opportunities to help you achieve your full potential. Our community theres a real sense of belonging here at Salford. We value diversity in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students lives. The perks!MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts. Wellbeing your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health. JBRP1_UKTJ
Support Team Assistant employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Assistant
✨Tip Number 1
Show your customer service skills! Since this role is all about being the face of the university, think of specific examples where you've provided excellent customer service in the past. Be ready to share these experiences during your interview.
✨Tip Number 2
Flexibility is key! Highlight any previous roles where you had to adapt quickly to changing situations or work in different locations. This will demonstrate that you're ready to step in wherever needed.
✨Tip Number 3
Brush up on your IT skills! Familiarize yourself with common helpdesk software and tools. If you have experience with specific systems, be sure to mention them, as this can set you apart from other candidates.
✨Tip Number 4
Prepare for a variety of tasks! Since no two days are the same, think about how you can showcase your ability to handle diverse responsibilities. Be ready to discuss how you prioritize tasks and manage your time effectively.
We think you need these skills to ace Support Team Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Support Team Assistant.
Highlight Customer Service Skills: Since this position is customer-focused, emphasize your experience in providing excellent customer service. Use specific examples that demonstrate your ability to handle comments and complaints effectively.
Show Flexibility: Mention your flexibility in working hours and willingness to cover various locations. This is crucial for the role, so provide examples of past experiences where you adapted to changing circumstances.
Professional Communication: Demonstrate your professional telephone manner and IT skills in your application. You might want to include any relevant training or certifications that showcase your proficiency in these areas.
How to prepare for a job interview at University of Salford
✨Show Your Customer Service Skills
Since the role is customer-focused, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional, especially when dealing with complaints.
✨Demonstrate Flexibility
The job requires flexibility in working hours and locations. Be ready to discuss your previous experiences where you had to adapt quickly to changing circumstances or take on different responsibilities.
✨Highlight Your IT Proficiency
Excellent IT skills are essential for this position. Make sure to mention any relevant software or systems you are familiar with, and be prepared to discuss how you've used technology to improve efficiency in your previous roles.
✨Prepare for Common Scenarios
Think about common situations you might face in a support role, such as handling a difficult visitor or managing multiple tasks at once. Practice your responses to these scenarios to demonstrate your problem-solving skills during the interview.
