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- Tasks: Support students by managing referrals and guiding them to appropriate services.
- Company: Join the University of Salford, a vibrant community dedicated to student success.
- Benefits: Enjoy flexible working, generous leave, and a competitive salary with great perks.
- Why this job: Make a real impact in students' lives while working in a dynamic, supportive environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: This is a 12-month maternity cover role with a blend of office and remote work.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a full-time staff member for a 12-month maternity leave cover. This role is blended, with at least 3 days spent in the office at the heart of the campus and others working from home.
What Will the Role Involve
We are seeking a Student Support Officer to join our team of advisers. The Student Support Officer plays a vital role in helping students reach the appropriate support team through initial triage of referrals. This role involves working with our lowest risk category students, assisting them in navigating our support services. Responsibilities include managing a triage caseload, identifying their ongoing wellbeing needs, and handling calls, emails, workflows and initial queries related to disability and wellbeing support. Additionally, the Student Support Officer will support colleagues by contributing to training delivery, answering questions, and ensuring the University community is aware of the various support options available to students. The work is fast paced, often reactive, and always presents new challenges. You will need a high level of resilience, but you will be part of a dynamic, rapidly evolving campus, surrounded by people passionate about making a difference in students' lives.
About the Team
Student Support, part of the Directorate of Student and Academic Support, comprises dedicated teams providing specialist advice and support to students at the University. Our goal is to offer a holistic and inclusive range of support services. The Triage and Operations Team plays a crucial role in guiding students to the most appropriate support team through initial triage of referrals. We offer advice and support across multiple contact channels, including face-to-face, telephone, email, and virtually via MS Teams. We have a fantastic team committed to inclusive practice and positive change. Our team is passionate about working in a widening participation University and dedicated to collaborating for the benefit of all. We aim to expand our team by bringing in individuals with diverse experiences and knowledge to enhance our services. With a strong focus on excellent customer service and high student satisfaction, we strive to support students in achieving their potential, promoting inclusive practices, and removing barriers to education.
What’s in it for you? – the benefits
- Competitive salary - and excellent pension scheme
- Generous annual leave – 32 days plus the option to buy additional holiday days
- Flexible working - we support a culture of both flexible and agile working, to help you find the right balance
- Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential
- The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts
- Wellbeing support – dedicated services and facilities to support your mental and physical health
However you identify, whatever your journey has been to get here, come and join us at the University of Salford where we are all proud to belong!
Location: Salford - Peel Park Campus
Student Support Officer - Salford employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer - Salford
✨Tip Number 1
Familiarise yourself with the specific support services offered at the University of Salford. Understanding the resources available will help you demonstrate your knowledge during interviews and show that you're genuinely interested in helping students navigate these services.
✨Tip Number 2
Network with current or former Student Support Officers if possible. They can provide insights into the role's challenges and rewards, and you might even get tips on how to stand out as a candidate.
✨Tip Number 3
Prepare for situational questions by thinking about how you would handle various student scenarios. This role requires quick thinking and resilience, so being ready to discuss your approach to real-life situations will impress interviewers.
✨Tip Number 4
Showcase your commitment to inclusivity and diversity in your conversations. The team values diverse experiences, so sharing your own background and how it shapes your perspective on student support can make a strong impression.
We think you need these skills to ace Student Support Officer - Salford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Student Support Officer position. Tailor your application to highlight relevant experiences that align with the role's focus on student support and wellbeing.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in student support, triage, or similar roles. Provide specific examples of how you've assisted individuals in navigating support services or managing caseloads.
Showcase Your Skills: Demonstrate your skills in communication, resilience, and customer service in your application. Mention any training or qualifications related to mental health, disability support, or counselling that would be beneficial for this role.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for supporting students and your understanding of the challenges they face. Mention why you want to work at the University of Salford and how you can contribute to their inclusive practices.
How to prepare for a job interview at University of Salford
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Student Support Officer. Be prepared to discuss how your skills and experiences align with the role, especially in managing triage caseloads and supporting students.
✨Show Your Passion for Student Support
Demonstrate your enthusiasm for helping students navigate their wellbeing needs. Share any relevant experiences where you've made a positive impact on someone's life, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to student support. Think of examples from your past where you successfully managed challenges or provided support, and be ready to explain your thought process.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how the university measures success in student support. This shows your genuine interest in the role and the organisation.
