At a Glance
- Tasks: Provide friendly reception and administrative support in a vibrant health centre.
- Company: Thrive Health and Wellbeing Centre, focused on health, community, and engagement.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and community wellbeing.
- Why this job: Be the welcoming face of our centre and make a difference in people's lives.
- Qualifications: Experience in customer service or administration, strong communication skills required.
The predicted salary is between 38291 - 46801 £ per year.
We are seeking a friendly, organised and customer-focused Reception and Clinic Support Assistant to join the Thrive Health and Wellbeing Centre within the Faculty of Health, Community and Life Sciences. This is a varied front-facing role, providing reception, visitor support and administrative services within a unique environment that brings together teaching, research, clinical practice and community engagement.
As the first point of contact for patients, service users, students, staff, visitors and partner organisations, you will play a key role in creating a welcoming, professional and inclusive experience for everyone who enters the Centre. You will support the smooth day-to-day operation of reception services, assist with clinic administration and work collaboratively with colleagues to ensure the Centre remains safe, accessible and responsive to the needs of its diverse users.
This role is ideally suited to someone with experience in reception, customer service or administrative support who enjoys working with people, managing a range of priorities and contributing to an environment focused on health, wellbeing and community engagement.
What We Are Looking For:
- Experience of working in a busy reception, front-of-house or customer service environment, delivering a professional and welcoming service to a wide range of people.
- Excellent communication and interpersonal skills, with the ability to respond confidently and sensitively to enquiries in person, by telephone and via email.
- Strong organisational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Experience of using Microsoft Office applications and digital systems to maintain records and support administrative processes.
- A commitment to delivering an excellent visitor and customer experience, alongside an understanding of confidentiality, inclusion and accessibility.
- The ability to work collaboratively as part of a team while remaining adaptable and responsive to changing service needs.
Please note: Applications should provide clear examples of experience in reception, customer service or administration, demonstrating how you have delivered excellent customer experiences, managed competing priorities and supported the effective day-to-day operation of a busy service.
Please note this opportunity may close early depending on applicant volume.
Reception and Clinic Support Assistant in Salford employer: University of Salford
As a Senior Lecturer in Forensic Psychology at Salford, you will join a vibrant and supportive community dedicated to shaping the future of health professionals and social leaders. With competitive salaries, an impressive 32 days of leave, and a strong emphasis on professional development, Salford fosters a culture of flexibility and inclusivity, ensuring that every employee feels valued and empowered to reach their full potential. The university's commitment to collaboration and diversity enhances the work environment, making it an exceptional place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Clinic Support Assistant in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Salford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Salford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Clinic Support Assistant in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Salford:Your cover letter is your chance to shine! Tell us why you want to work at University of Salford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Salford!
How to prepare for a job interview at University of Salford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
