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- Tasks: Be the friendly face of our School, supporting students and visitors at the reception.
- Company: Join a dynamic School of Health and Society with a global community.
- Benefits: Enjoy competitive salary, 32 days leave, flexible working, and professional development.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong interpersonal skills and a can-do attitude are essential.
- Other info: Join a passionate team committed to shaping future health professionals.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Assistant plays a pivotal role at the heart of the School, acting as the front-facing presence and first point of contact for students, staff, visitors, and external guests, via the school's main reception desk. This is a highly visible role that helps shape first impressions and day-to-day experiences across the School.
Working on the Frederick Road Campus, the postholder will provide a friendly, professional and responsive front-of-house service, supporting students with confidence and care, signposting them to the right services, and helping to create a welcoming, inclusive environment. The role is ideally suited to someone with a can-do attitude, strong interpersonal skills, and a genuine commitment to supporting others.
Beyond reception duties, the Customer Service Assistant will support a range of key operational activities, including managing stationery and consumables, handling deliveries and post room operations, and ensuring student-facing spaces (such as common rooms) are well maintained and appropriately stocked. The role also provides flexible support to wider School operations as needed.
About the School of Health and Society: With over 8,000 students we are the largest School at the University, with colleagues and students from all over the world. We are a forward-thinking, dynamic school with a commitment to lifelong learning and real-world impact. We offer programmes across a range of subject areas including counselling, nursing and midwifery, allied and public health, psychology, sociology, social work and social policy, policing and criminology, and sport. Through our interdisciplinary research network and three research centres, we focus on improving health, social and individual outcomes. We are part of the global healthcare community and collaboration is at the heart of what we do, working with a wide range of industry partners locally, regionally and globally.
By joining us, you will become part of a wide network of professionals, sharing knowledge and expertise. Like us, you will be passionate and committed and will be part of our ambitious journey, to shape the health professionals, community and social leaders of the future.
What’s in it for you?
- Competitive salary - and excellent pension scheme
- An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more
- Flexible working - we support a culture of flexible and agile working to help you find the right balance
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
- Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.
Customer Service Assistant in Salford employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Salford
✨Tip Number 1
Make sure to research the School of Health and Society before your interview. Knowing about their programmes and values will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Since the Customer Service Assistant role is all about first impressions, try role-playing common scenarios with a friend. This will help you feel more confident when interacting with students and staff.
✨Tip Number 3
Don’t forget to highlight your can-do attitude during the interview. Share examples of how you've gone above and beyond to support others in previous roles. This will show that you’re the right fit for creating a welcoming environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our dynamic team at the School.
We think you need these skills to ace Customer Service Assistant in Salford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your interpersonal skills and any relevant experience that shows you can create a welcoming environment for students and staff alike.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you the right candidate. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing school there.
How to prepare for a job interview at University of Salford
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing stationery and supporting students. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
Since this role is all about being front-facing and creating a welcoming environment, be ready to share examples of how you've successfully interacted with others in previous roles. Think of specific situations where you provided excellent customer service or resolved conflicts effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the school culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if the environment aligns with your values.
✨Emphasise Your Can-Do Attitude
The job calls for a positive, can-do attitude, so be sure to convey your willingness to take on various tasks and support the wider school operations. Share examples of how you've gone above and beyond in past roles to help others or improve processes.
