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- Tasks: Support and maintain IT systems, troubleshoot issues, and provide excellent customer service.
- Company: Join a leading university with a focus on technology and innovation.
- Benefits: Competitive salary, 32 days leave, excellent pension scheme, and opportunities for professional growth.
- Why this job: Be the tech hero in a vibrant academic environment and make a real difference.
- Qualifications: Experience in IT support, troubleshooting skills, and a passion for technology.
- Other info: Dynamic role with potential for career advancement and continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university. IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support. This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you’re a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.
Please note that this opportunity may close early if a high volume of applications is received before the closing date.
Key Responsibilities- Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely.
- Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/or referral to 2nd and 3rd line support within DIT.
- Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases.
- Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles.
- Reassure and set customer expectations by tracking cases and keeping the customer informed on progress.
- Identifies and delivers continual service improvement initiatives.
- Proactively participate in furthering your professional development.
About Digital Services: Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management. The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.
What’s in it for you? Competitive salary and excellent pension scheme. An impressive 32 days leave.
IT Technician - Salford in Saint Helens employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Salford in Saint Helens
✨Tip Number 1
Network like a pro! Reach out to current IT Technicians or staff at the university through LinkedIn or local meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing your troubleshooting successes or any projects you've worked on. Bring it along to interviews to demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get comfortable with common IT scenarios and questions that might come up in interviews. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Technician - Salford in Saint Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, hardware/software troubleshooting, and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology in higher education and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for proactive problem-solvers, so share those moments when you turned a tech disaster into a success!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at University of Salford
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've diagnosed and resolved IT issues in the past. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Practice Your Communication Skills
As an IT Technician, you'll need to explain complex tech issues to non-technical staff. Practice explaining your past experiences in a clear and concise manner. Consider role-playing with a friend to get comfortable with this aspect of the interview.
✨Familiarise Yourself with Case Management Tools
Since you'll be using case management tools to track incidents, it’s a good idea to research common tools used in the industry. If you have experience with any specific tools, be prepared to discuss how you’ve used them effectively in previous roles.
✨Show Your Passion for Continuous Learning
The job description mentions professional development, so be ready to talk about how you stay updated with the latest technology trends. Share any courses, certifications, or self-study you've undertaken to improve your skills, demonstrating your commitment to growth in the IT field.
