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- Tasks: Support and maintain IT systems, troubleshoot issues, and provide top-notch user support.
- Company: Join a leading university with a focus on technology and innovation.
- Benefits: Competitive salary, excellent pension scheme, and 32 days of leave.
- Why this job: Be the tech hero in a vibrant academic environment and make a real difference.
- Qualifications: Strong background in IT support and problem-solving skills.
- Other info: Opportunity for professional development and potential out-of-hours work.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university. IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support. This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you’re a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.
Please note that this opportunity may close early if a high volume of applications is received before the closing date.
Key Responsibilities- Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely.
- Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/or referral to 2nd and 3rd line support within DIT.
- Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases.
- Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles.
- Reassure and set customer expectations by tracking cases and keeping the customer informed on progress.
- Identifies and delivers continual service improvement initiatives.
- Proactively participate in furthering your professional development.
Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management. The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.
What’s in it for you?- Competitive salary and excellent pension scheme.
- An impressive 32 days leave.
IT Technician - Salford in Peover Superior employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Salford in Peover Superior
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in higher education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or AV/IT maintenance, consider creating a portfolio or a blog where you share your tech tips and solutions. This can really set you apart from the crowd.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Brush up on common IT scenarios and be ready to demonstrate your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Technician - Salford in Peover Superior
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology in higher education and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love problem-solvers, so share specific instances where you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at University of Salford
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've diagnosed and resolved IT issues in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with staff and students, practice explaining complex tech concepts in simple terms. Think about how you can reassure users and set their expectations during support interactions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Prepare by thinking through common IT incidents and how you would handle them, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Continuous Learning
This role values professional development, so be ready to talk about any courses or certifications you've pursued. Share how you stay updated with the latest technology trends and how you plan to continue growing in your IT career.
