At a Glance
- Tasks: Lead the Weekend Customer Service team and ensure top-notch service at the library.
- Company: Join a vibrant community at Salford University, dedicated to enriching student lives.
- Benefits: Enjoy competitive pay, 32 days leave, flexible hours, and professional development opportunities.
- Other info: Part-time role with a supportive and diverse team environment.
- Why this job: Make a real difference in students' experiences while developing your leadership skills.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
The Weekend Customer Service Supervisor will be responsible for supporting the Weekend team in the day-to-day operations of Library Services in the Clifford Whitworth Library during weekends. This includes acting as an escalation point for the team, liaising with Security colleagues when needed, ensuring the delivery of excellent customer service and working collaboratively towards the continual improvement of Library Services.
The role requires someone who can work well as part of a team, stay calm and resilient under pressure, and respond confidently to challenging situations. They will need strong organisational and interpersonal skills, a flexible approach, and the ability to support colleagues in delivering consistent, high-quality customer service.
Due to the nature of this role the post holder will be required to work on campus. This is a part-time role of 21 hours per week and covers Friday, Saturday, Sunday. The standard hours are 11am - 7pm, however flexibility will be required to cover between 8am - 9pm when there are absences to maintain service.
Key Responsibilities:
- Provide a consistently high level of customer service and support the Library Services Weekend Team in delivering agreed service standards, query response times and a welcoming experience for students and colleagues.
- Act as a point of escalation for behaviour-related or challenging situations, responding calmly and professionally, de-escalating where appropriate and liaising with Security colleagues and Customer Service Team Leaders when follow up is required.
- Coordinate day-to-day weekend tasks and priorities, including delegating activity, supporting colleagues to manage workload and identifying any barriers to effective service delivery.
About the department: Welcome to the Library, Careers & Skills - a place to learn and share ideas, a virtual hub for research and discovery, a team of friendly faces delivering excellent customer service, and a community of experts playing an important role in teaching, learning, research and enterprise at Salford. We are innovative, open, collaborative, and people-centred. Our focus is to help our students get the very most out of their Salford journey, in support of the University’s purpose: Innovating to enrich lives.
What's in it for you?
- Competitive salary and excellent pension scheme
- An impressive 32 days leave plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.
Weekend Customer Service Supervisor - Salford in Keighley employer: University of Salford
As a Senior Lecturer in Forensic Psychology at Salford, you will join a vibrant and supportive community dedicated to shaping the future of health professionals and social leaders. With competitive salaries, an impressive 32 days of leave, and a strong emphasis on professional development, Salford fosters a culture of flexibility and inclusivity, ensuring that every employee feels valued and empowered to reach their full potential. The university's commitment to collaboration and diversity enhances the work environment, making it an exceptional place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Supervisor - Salford in Keighley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Salford and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Salford and let us see your personality shine through!
We think you need these skills to ace Weekend Customer Service Supervisor - Salford in Keighley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Salford.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Salford and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Salford
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Salford.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Salford will surely appreciate.
