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- Tasks: Support the delivery of exciting conferences and events at the University.
- Company: Join a dynamic team focused on high-quality events and exceptional customer service.
- Benefits: Enjoy a competitive salary, 32 days leave, flexible working, and professional development opportunities.
- Other info: Collaborative culture with a commitment to sustainability and continuous improvement.
- Why this job: Be part of a vibrant events environment and make a real impact on memorable experiences.
- Qualifications: Strong administrative skills and experience in a customer-facing role.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Conference Assistant to support the delivery of conferences and events across the University. This is an exciting opportunity for someone with strong administrative skills, a passion for events, and experience in a customer-facing environment. You will play a key role in coordinating event logistics, supporting sales and promotion of facilities, and ensuring exceptional service delivery from enquiry through to event completion. The ideal candidate will be proactive, detail-oriented, and confident working both independently and as part of a team in a fast-paced events environment.
Key Responsibilities
- Provide administrative support for conference bookings, enquiries, and event coordination.
- Act as a key point of contact for customers, offering advice and ensuring excellent service delivery.
- Support the promotion and sales of conference facilities, including tours and external events.
- Coordinate event logistics, liaising with internal teams and external suppliers.
- Support on-the-day event delivery, resolving issues promptly and professionally.
About the Department
The Conference Team is a small, commercially driven department focused on delivering high-quality events and exceptional customer service. The team plays a key role in enhancing the University’s reputation at a local, national, and international level by promoting and hosting a wide range of conferences and events. Income generated is reinvested back into the University, directly supporting the student experience. The team works collaboratively with other areas within the Campus Experience Department, including Catering and Sport, to deliver seamless and professional services. With a strong emphasis on innovation, partnership working, and customer satisfaction, the department is committed to continuous improvement and creating memorable experiences for all clients.
What's in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
- Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
Please note this opportunity may close early depending on applicant volume.
Conference Assistant - Salford in Fallowfield employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference Assistant - Salford in Fallowfield
✨Tip Number 1
Get to know the company! Research the University and its events. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to event coordination and customer service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a team that values innovation and exceptional service.
We think you need these skills to ace Conference Assistant - Salford in Fallowfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Conference Assistant role. Highlight your administrative skills and any experience in customer-facing environments, as these are key for us.
Show Your Passion for Events: Let your enthusiasm for events shine through! Share any relevant experiences or projects that demonstrate your love for coordinating and delivering exceptional service at events.
Be Detail-Oriented: We’re looking for someone who pays attention to the little things. In your application, mention specific examples where your attention to detail made a difference in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University of Salford
✨Know Your Stuff
Before the interview, make sure you understand the role of a Conference Assistant inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like event logistics and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be ready to share examples of how you've successfully managed events or projects in the past. Think about specific situations where your attention to detail made a difference, and be prepared to discuss how you handle multiple tasks in a fast-paced environment.
✨Customer Service is Key
As a Conference Assistant, you'll be the face of the team for clients. Prepare to talk about your experience in customer-facing roles and how you ensure excellent service delivery. Share stories that highlight your proactive approach and ability to resolve issues quickly and professionally.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about the team dynamics, upcoming events, or how the department measures success in delivering exceptional customer experiences.