At a Glance
- Tasks: Lead problem management and service improvement initiatives to enhance digital services.
- Company: Join the University of Salford's innovative Digital Services department.
- Benefits: Enjoy a competitive salary, 32 days leave, and flexible working options.
- Other info: Be part of a diverse community that values collaboration and professional growth.
- Why this job: Make a real impact on technology that supports students and staff.
- Qualifications: Strong ITIL/ITSM expertise and analytical skills required.
The predicted salary is between 57036 - 69710 £ per year.
The University of Salford's Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the university's technology landscape. You will work closely with service owners, technical teams and senior leadership to translate data into measurable improvements, ensuring high-quality, reliable digital services for staff and students. This role is ideal for a proactive, data-driven professional who thrives in a collaborative academic environment.
Key Responsibilities
- Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice.
- Responsible for the management of regular service reviews with key senior stakeholders to evidence progress toward defined KPIs and ensure adherence to the University standards using service performance data, trend analysis and stakeholder feedback to identify continual improvement opportunities.
- Facilitate the Service Improvement Board (or equivalent governance forum), presenting prioritised service improvements, business demand and Problem Management recommendations before approved initiatives transition into Change Management and CAB.
- Responsible for ensuring service delivery meets the agreed service levels for Major Incident and Change.
- Produce weekly reporting packs, lead regular service reviews with senior management/vendors and conduct ongoing trending/analysis to inform continual service improvement.
What's in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.
- The Perks! MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
Potential candidates should be aware that this advert may close early if we receive a high volume of applications.
IT Problem and Service Insights Manager - Salford in Edge Hill employer: University of Salford
As a Senior Lecturer in Forensic Psychology at Salford, you will join a vibrant and supportive community dedicated to shaping the future of health professionals and social leaders. With competitive salaries, an impressive 32 days of leave, and a strong emphasis on professional development, Salford fosters a culture of flexibility and inclusivity, ensuring that every employee feels valued and empowered to reach their full potential. The university's commitment to collaboration and diversity enhances the work environment, making it an exceptional place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Problem and Service Insights Manager - Salford in Edge Hill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what University of Salford values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges University of Salford might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at University of Salford!
✨Direct Apply to University of Salford
Let's not forget to apply directly through the University of Salford website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Problem and Service Insights Manager - Salford in Edge Hill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at University of Salford.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at University of Salford. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at University of Salford
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
